Room service food was raw, it wasn't fully cooked. They were quick to replace the food and fully cook it this time, 15 mins later, but nothing else was done or said. In the shower just by chance of dropping the wrapper from the soap on the floor before showering, there was a shard of glass from something that had previously broken, on the floor in the middle of the shower. I just by chance noticed it from the shinny water running over it when I pick up the paper. The WIFI kept logging out after some time and I had to put the password back in every time, the following morning the password no longer worked, they provided me with 4 different passwords before it worked. Good note, they were quick to come to my room, resolve it and said that they were sorry for the inconvenience. The Gym was lacking, one multi machine 4 small weights and a skipping rope, but the room was a fair size to do other exercises in.
The room was a nice size with a little bit of everything from walk in closet, a safe, separate bath and shower, comfortable chairs and bed. Room service was quick; Staff was wonderful except one, there is always one, nothing that bothered me enough to not stay again. The front desk staff was wonder, I came back to the hotel late one evening (02:00), both front staff stood up promptly and was more then willing to help if I needed anything and always said Hello or goodbye. I had a full body massage, which I would give it a 9/10, the usual room environment, soft music, nice smells, etc. I was relaxed, very comfortable, but it was the end of the day and you could tell she was tired and ready to go home herself. I do give a 10/10 for the massage, very knowledgeable.