Melia Grand Hermitage

El hotel es espectacular,grande y lujoso y con una situacion privilegiada dentro del complejo turistico Arenas de Oro, pero el tiempo va haciendo mella en algunas de sus instalaciones.

This was a very good 5 stars hotel some years ago, but the quality decreased while the price didn't. Anyway, if one wishes a big international hotel, it is the right choice.

Not this time

Upon arrival, there is a total chaos at the reception desk, the staff is abrupt, not making the slightest effort to check if a room is available before sending you away with a "come back at 3 pm for your check-in" They did not even suggest spending one hour in one of the hotel's amenities, we had to ask for the luggage room. We up-graded our room to the luxury apartment, and we received a room with urine smell on the carpet. We informed the staff, and they tried cleaning it (twice), to no avail, though, when the detergent smell passed, the smell or urine re-appeared. That in their top-grade accomodation. No or poor internet, agressive pool staff, am I missing something?

comfort of the hotel room and outdoor pool

swimming pool towels were available only starting 8.30 a.m.

A lot of tourists, being a large hotel..you didn't fell crowded except breakfast time. The service was excellent there and the offer was rather large, very good meal.

Driving your way to the hotel, you coldn't reach it so easy. because of lack of signs! I couldn't find any sign wich can show me the way to this hotel! I find it by ...mistake! And ....another problem... one day the parking boy told me the underground parking was full , so I have to park outside; when I go to the parking, down...walking, there were al least 3 places free! I didn't know why hw does such a thing since I have paid the parking, and it wasn't very cheap at all!

Rooms are big and nice, everything seems to be new. Breakfast is Ok, room service dinner was delicious. The outdoor pool is big and there is enough place for everybody. There is also an indoor pool and sauna. Hotel's location is very nice, in the centre of the resort but still very quiet.

1. Reception staff is very unprofessional! 2. No slippers/robes in the rooms. Not a very big problem but is very strange for a 5 star hotel! 3. The hotel doesn't have its own beach, so be ready to pay for the beach chairs and umbrellas. The price is about 5-7 eur per person per day. 4. Breakfast is 7 am to 10 am, too early for me. 5. Room service menu is expensive but the food is delicious.

The room is great.

Everythink, except the room- the staff not helpfull, the breakfast area very crowded , noisy and dirty, no private beach, the parking was overcrowded, so we've parked at the next hotel, the entire resort is very noisy and full of small children.

The hotel was nice. Situated in a good place staff was rather helpfull each time you ask them.

We've booked a delux room 42 sqm with a see view,and we got 24sqm standard room with a side see view. Few times I had to call reception to change our towels and one day they even did not come to make up the room.

Friendly staff, luxury rooms, the location is perfect

very good room, professional staff, nice image, short distance from see, no damages of rooms, doors, elevators

no very good solution for breakfast, despite of approximatelly 40% of occupancy only there were very crowded and staff to decrease their work reduced availablity of tables. also selection of food was all days same.

Large & highly comfortable room, good & diversified breakfast, friendly & helpful staff

limited places available at the outdoor swimmimg pool compared to the hotel capacity

Good and luxury hotel, very very big, with good services...