Melia Grand Hermitage

Camera mare, curata si piscina.

Mancarea nu a fost la nivelul asteptat, prea multa aglomeratie la masa

Pozitia hotelului, camerele foarte spatioase, piscina, programul de divertisment

Sunt o multime de probleme in acest hotel. Curatenia camerelor lasa mult de dorit, erau urme de degete pe mobilier lasate si de turistii de la revelion. Sunt prea putine cameriste, in camera noastra se facea curat pe la ora 16 cand noi deja reveneam din oras, intr-o zi camerista a lasat in baie doar un singur prosop de corp. Minibarul nu se completeaza de la o zi la alta. Cardurile de acces in camera pierd informatia de la o zi la alta si trebuie rescrise la receptie. Saltelele sunt vechi si uzate. Personalul de la receptie are doar doua viteze: incet si pe loc. In general cam tot personalul cu care am intrat in contact a fost neprietenos, plictisit. Micul dejun este un dezastru pentru un hotel de 5*, sala e ca o cantina putin mai dichisita

Piscina exterioara este bine intretinuta, barul este deschis tot timpul zilei iar personalul este amabil si saritor. Pozitia hotelului este foarte buna iar serviciile oferite sunt in general multumitoare.

Personalul de la receptie, desi amabil, nu comunica serviciile oferite (exemplu: am primit un upgrade "Level" si nu am primit cardul aferent iar scrisoarea prin care mi se comunica aceasta am primit-o in ultima zi). Curatenia in camera a fost facuta superficial. La micul dejun era foarte mare aglomeratie si galagie. Accesul la plaja foarte greoi, neexistand rampe pentru carucioare.

camera,piscina,totul a fost extraordinar

calitate ok, poate sunt putin exagerate cele 5 stele, camere mari si curate, piscina interioara spatioasa dar foarte aglomerata, parcare aproape inexistenta, staff-ul de la parcare total nepoliticos...

angajati mai multi manageri nemti...

Va rog sa va puneti de acord cu hotelul.Mi-ati spus in rezervare ca cina este 13 euro/pers iar acolo am fost taxat cu 17 euro . Nu este corect.

Atmosfera, calitatea serviciilor, camere spatioase, dotari de caliatate, preturi/calitate bune.

O mica problema la garaj - de fiecare data cand am intrat sau iesit din garaj mi s-au solicitat nr. Locului de parcare ( pe care nu l-am primit de la nimeni), fisa de acces garaj, fiind nevoit sa astept in panta pana se faceau tot felul de verificari.

arhitectura hotelului mi-a placut,piscina ,spa ar trebui un parc acvatic

mai mult bun simt din partea angajatilor de la receptie ,mai multe lifturi,sa schimbe lenjeria zilnic,programe tv romanesti,sa nu lipseasca din camera kit de ras,de spalat pe dinti ;astea sunt lucruri cu care m-am confruntat anul acesta de pasti

This was a very good 5 stars hotel some years ago, but the quality decreased while the price didn't. Anyway, if one wishes a big international hotel, it is the right choice.

Not this time

Upon arrival, there is a total chaos at the reception desk, the staff is abrupt, not making the slightest effort to check if a room is available before sending you away with a "come back at 3 pm for your check-in" They did not even suggest spending one hour in one of the hotel's amenities, we had to ask for the luggage room. We up-graded our room to the luxury apartment, and we received a room with urine smell on the carpet. We informed the staff, and they tried cleaning it (twice), to no avail, though, when the detergent smell passed, the smell or urine re-appeared. That in their top-grade accomodation. No or poor internet, agressive pool staff, am I missing something?

comfort of the hotel room and outdoor pool

swimming pool towels were available only starting 8.30 a.m.

A lot of tourists, being a large hotel..you didn't fell crowded except breakfast time. The service was excellent there and the offer was rather large, very good meal.

Driving your way to the hotel, you coldn't reach it so easy. because of lack of signs! I couldn't find any sign wich can show me the way to this hotel! I find it by ...mistake! And ....another problem... one day the parking boy told me the underground parking was full , so I have to park outside; when I go to the parking, down...walking, there were al least 3 places free! I didn't know why hw does such a thing since I have paid the parking, and it wasn't very cheap at all!

Rooms are big and nice, everything seems to be new. Breakfast is Ok, room service dinner was delicious. The outdoor pool is big and there is enough place for everybody. There is also an indoor pool and sauna. Hotel's location is very nice, in the centre of the resort but still very quiet.

1. Reception staff is very unprofessional! 2. No slippers/robes in the rooms. Not a very big problem but is very strange for a 5 star hotel! 3. The hotel doesn't have its own beach, so be ready to pay for the beach chairs and umbrellas. The price is about 5-7 eur per person per day. 4. Breakfast is 7 am to 10 am, too early for me. 5. Room service menu is expensive but the food is delicious.