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5 Glazne Str., 2770 Bansko, Bulgaria – Show map
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312 properties in Bansko
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193 verified reviews
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Grand Hotel Bansko's staff speaks: English, Greek, Bulgarian
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Outdoor Pool (seasonal), Sun Deck
Ski Storage, Ski School, Ski Equipment Rental (on site), Ski-to-Door Access
Fishing, Skiing, Hiking, Horseback Riding, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool (all year), Bicycle Rental, Game Room, Casino, Playground, Entertainment Staff, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, ATM on site, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
English, Greek, Bulgarian
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 22 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Based on 193 reviews
Value for money
Show reviews from:
Just under half a mile from the Gondola Ski Lift in Bansko, Hotel Perun & Platinum Casino Bansko features an outdoor and indoor pool, a sauna, a Turkish bath and a fitness center, all free of charge.
Score from 200 reviews Good
Located in Bansko, a 10-minute walk from the Gondola Ski Lift, Trinity Bansko SPA Hotel offers free use of its indoor pools, sauna, hot tub, and steam bath.
Score from 86 reviews Good
With a year-round indoor pool, Saint George Palace Apartments & Spa is half a mile from central Bansko and the ski lift.
Score from 97 reviews Excellent
Featuring indoor and outdoor pools, a modern spa area and a fusion restaurant, the Terra Complex has rooms and apartments with free Wi-Fi and a balcony overlooking the garden or the mountain.
Score from 159 reviews Very good
Rooms were clean, staff was friendly and helpful really good spa facilities
Breakfast not fresh
comfort of beds , rooms, Cleanliness , breakfast was ok.
very bad organisation and management. We have been scammed by hotel nightclub's manager. However hotel's general manager has tried to handle with all the issues we met. i would like to thank him for his personal efforts to help us during our stay.
There was a big variety of food on buffet (breakfast, lunch & dinner). Spa center was perfect. Front officers were too nice. Room was excactly like the photo of Booking.com. and the bed was really good. Clean rooms, clean lobby, clean restaurant, clean spa. Easy way to find parking.
Massages were a little expencive and no so proffesional as they had to be. Staff of the restaurant and the bar don't speek english, so we couldn't order even a coffee....... They don't let you take your drink with you out of the restaurant, in the case that you want to go outside to smoke. The maitre was very impolite.
sobi ,personal,jadenje,fitnes se e ok
Good staff, Comfort and cleanliness of the room, Meals, Beautiful SPA
Cold and rainy weather ;-)
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. This was one of the nicest places we have stayed in Europe.
indoor swimingpool is too small
Awesome SPA Center, the food is good. clean rooms
Spa and sessions, food.
Hotel noise at night, ( went to another hotel for second night)
Hotel was very comfortable and the spa was nice
The spa center is amazing, one of the best I have visited.The location is ok, a short walk from the center of Bansko. The hotel has one of the best disco clubs in Bansko, ROCOCO. The room was very clean and spacious, the bathroom as well. The people at the reception desk are very friendly and helpful. The food in the restaurant is great, you have to try the pancakes... Although the All Inclusive concept is more like Full Board, it is a great value for money!
I have read this before, but I will say it as well, one particular waiter in the restaurant is very rude!
it was clean
extremely unpleasant staff at the restaurant the all-inclusive option is not really all-inclusive
Clean, comfortable and with all facilities necessary for a nice short vacation
The outdoor pool is on the other side of the street and is open only from 10 am to 19 pm The spa center is not suitable for the number of people the hotel can accommodate - it is small for the hotel capacity
We liked the spacious room and the location.
Wi-Fi was not working in our room. Access only in the lobby area.
Verry good Hotel, with lots ot facilities. I liked the outdoor pool, the lobby, the restaurant and the room.
The indoor pool are small for the size of the complex.
Spa is quite good.
- rooms aren't smoking, but smell
Nice hotel,clean, comfort and the most beautiful spa centar in Bansko.
Great Hotel, great location and exceptional SPA facilities.
We enjoyed the facilities like the spa hall and massage. Also positive was that the stuff could speak english and some of them even knew greek. The breakfast was excellent and delicious. The room was big, warm and beautiful inside.
We could't use the internet in our room, only in the entrance of the hotel. The location was not the best in Bansko since it was quite far from the center and the lifts to the ski center. The hotel helped us with the distance though by providing means of transport.
Good size room, comfortable bed.
Poor management, confused staff, dirty room, damaged furniture... not a four star hotel, not even close!
The staff! The worst staff I have ever seen - rude, slow and unprofessional! Total disaster! I would fire them all in once!
spa is very good
We booked apartment from 30. december till 6, january . 1.first day when we come in hotel they told us thet we dont have seats for Gala Dinner ( on booking was information that Gala Dinner is included in reservation ) 2. in 7 days nobody came to clean up and change the towels in apartment. (only whan i called them (few times ) 3. Staff doesnt know English. 4.no towels for swimming pool. 5. not enough parking places. 6. when i called reception to bring me new towels they said that they dont have more clean towels. 7. no Internet in the room , in lobby bar was so poor. 8. water in jacuzzi was not clean. and for all this things we payed 1.300e . NEVER AGAIN!
Only spa facilities were very pleasant
The hit in the rooms especially during night, The 120 Euro per night was not a fair price very expensive The supervisor of the reception was at least rude and his english in low level Bad location of the city far away of the centre need to take your own mean daily in order to be transport . the girl in reception at check out had tried to charge us parking fees for all staying days
I stayed here over Xmas with my boyfriend and it didnt disapoint. The place looks amazing, the rooms are nice, the staff were friendly and the Spa is brilliant :)
Very dirty rooms. We dont have hot water in bathroom. Very slow staff. No organization.
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