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Recently booked in Bansko
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Kempinski Hotel Grand ArenaPirin Street 96, 2770 Bansko (Show map) Wonderful, Score from 167 reviewsKempinski Hotel Grand Arena is at the foot of the Pirin Mountain in Bansko with direct access to the gondola lift station. It offers rooms with free Wi-Fi internet access. The modern and luxurious property offers great rooms and facilities with wooden furniture and bright colors. Every room features a private balcony with balcony furniture. The unique Zalez Spa & Wellness Center offers a Roman massage with milk and honey or a spa bath. The expansive center has 5 body treatment rooms, a solarium, massage rooms and others. There are 3 hot-water outdoor swimming pools and an outdoor hot tub, open all year. The Grand Arena can organize airport pick-up and drop-off services from Sofia and Thessaloniki International Airport. The VIP Ski pass is available to all hotel guests on the hotel premises, which guarantees direct private access to the gondola. Hotel Rooms: 159, Hotel Chain: Kempinski.
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Total Hotel Score:9.1
Based on 167 reviews Guest reviews are written by our customers after their stay at Kempinski Hotel Grand Arena. |
Score breakdown
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Score filter |
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Viktoria
Family with young children
THESSALONIKI,
Greece
December 29, 2010
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i appreciated that the reception staff was willing when i asked to boil some milk for my baby after midnight i didn't like the christmas dinner at all, my company either. So much money (55 euros! only for food) for such a poor buffet. it could have smaller variety but better quality. moreover, it was not a "christmas" menu at all and there was not a "christmas atmoshere" at all with only two persons playing music trying to make you asleep.
7 out of 7 people found this review helpful, did you?
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7.5 |
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Alois
Family with older children
Targu-Jiu,
Romania
August 31, 2011
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The waiters in the restaurant was not skilled and the service was slow. Also they have only 1 or 2, oil and balsamico recipients, for 50 tables , and incredible for such hotel you was waiting that another client to finish his salad dressing in order that balsamico and oil to be brought to your table.
5 out of 5 people found this review helpful, did you?
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9.2 |
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Goran
Family with young children
SKOPJE,
Macedonia
April 27, 2011
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Excellent hotel, good location, impresive gondola, right to the ski places. Spaces room, with very, very big double bed. Good food, especialy juces which are almost natural. Excellent facilities, spa, pool, sauna even a snow room ( first time in some hotel where we be.) Highly recomended to everyone. I think that prices in loby bar was litle high, also in middle season should be parking be free.
5 out of 5 people found this review helpful, did you?
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10 |
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Anonymous
Young couple
Greece
August 15, 2011
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The place where was and the design of hotel The hotel is great but for kemPinsky hotel have some little problems, as in bath the door was hit on floor , the glAss door in the bath Was broken, in garden side some window was nOt good Paiting and some screws was out
6 out of 7 people found this review helpful, did you?
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8.8 |
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Anonymous
Mature couple
Greece
March 30, 2011
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Proximity with the ski resort and the availability of the staff. The restaurant is good but does not have the quality you are waiting from a hotel of this category
3 out of 3 people found this review helpful, did you?
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9.6 |
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Mikhail
Family with young children
Saint-Petersburg,
Russia
January 18, 2011
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Real 5 stars.
4 out of 5 people found this review helpful, did you?
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10 |
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Anonymous
Mature couple
Greece
December 30, 2010
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Very good spa with very good treatments. very good location. Very much under expectations after my staying in kempinski in turkey. I have been eaten far much better food in hotels in bulgaria. little disappointing... :(
2 out of 2 people found this review helpful, did you?
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7.1 |
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Anonymous
Young couple
Bosnia and Herzegovina
May 9, 2011
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the staff of the hotel is really very nice. for a Kempinski hotel i have to say i expacted a bit more.
3 out of 4 people found this review helpful, did you?
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5.8 |
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Florian
Family with older children
Bucharest,
Romania
August 28, 2011
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Nice position near the gondola, corect breakfast, lot of persons speak english. Very smal spa for such a large hotel. Just two saunas (and one was closed !?!), one very small fridge room (no more than 3 persons could use it simultaneously and the snow is simply not enough if there are more than 10 peoples in sauna). Small outside pools and pathetic outside jacuzzi (the inside one was simply in a rebuilding process and not usable). Very poor restaurant menu, lack of fresh stuff (including the meal and fish!) simmply not acceptable for a 5* hotel. In exchange they offer room service twice per day and valet parking: come on! - 100 m away there are cows on the street - keep the decent line! And for the room with mounntaain view you pay extra and get a room with (gondolas') cables and burned field view. Questionnable taste furniture in the room. Sorry: I can offer a 6 for them.
5 out of 8 people found this review helpful, did you?
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5 |
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Petar
Young couple
Skopje,
Macedonia
October 25, 2011
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Perfect Spa, great breakfast, level of service 5 star hotel should not have broken shower, and we have had 2 rooms and in both the shower cap was broken
1 out of 1 people found this review helpful, did you?
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10 |
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Camelia
Group of friends
Bucharest,
Romania
October 17, 2011
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The room (large, elegant, clean, excellent bed & bed linen, large bathroom) ; high-speed wi-fi free of charge ; excellent spa area (large pool, steam baths, snow room , etc) and spa services (the alpha-sphere is something really special and rare to find in a spa)
1 out of 1 people found this review helpful, did you?
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9.6 |
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Anonymous
Mature couple
United Kingdom
September 23, 2011
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Although of a very high standard the hotel is extremely comfortable and informal with helpful, polite and friendly staff.
1 out of 1 people found this review helpful, did you?
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10 |
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Athanasios
Group of friends
kavala,
Greece
August 30, 2011
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The coffee espresso
1 out of 1 people found this review helpful, did you?
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9.6 |
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Maria
Solo traveler
thessaloniki,
Greece
March 8, 2011
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spa
1 out of 1 people found this review helpful, did you?
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10 |
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Anonymous
Family with young children
Russia
March 1, 2011
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There was VIP entrance to the mountains in this hotel. That's why we didn't spend time queueing. If you choose another hotel, you will have been waiting for ages.
1 out of 1 people found this review helpful, did you?
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9.6 |
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Stellios
Family with older children
KAVALA,
Greece
May 11, 2011
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everything was perfect. the location, the services , the breakfast.
1 out of 2 people found this review helpful, did you?
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10 |
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Bojita
Family with young children
Bucharest,
Romania
February 12, 2012
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Spa
Did you find this review helpful?
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8.8 |
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Ivanka
Young couple
Stacksteads,
United Kingdom
January 29, 2012
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Great location, great building,spacious room and bed.
Did you find this review helpful?
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8.8 |
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Cigdem
Group of friends
Istanbul,
Turkey
January 28, 2012
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Ski room was very well equipped and the person who works there was Vladimir which we were very happy with him.Polite,helpful and did a very good job to get our skies ready. Hotel personel was generally polite. Hotel had limited personel to handle luggage ,and it was a problem at arrival. Italian restaurant is expensive and food was not good. We did not enjoy the meal.
Did you find this review helpful?
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7.5 |
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Konstantinos
Mature couple
athens,
Greece
January 15, 2012
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Very good hotel
Did you find this review helpful?
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7.5 |
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Anonymous
Family with young children
Bulgaria
January 1, 2012
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Generally good. Christmas dinner was a disappointment.
Did you find this review helpful?
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9.2 |
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Anonymous
Mature couple
Australia
December 24, 2011
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The friendly staff and the saunas.
Did you find this review helpful?
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9.2 |
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Anonymous
Young couple
Greece
December 24, 2011
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The best Hotel in Bansko...Highly Recommended...!!! I would like the inside pool a little hotter.
Did you find this review helpful?
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8.8 |
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Stefan
Young couple
Plovdiv,
Bulgaria
December 5, 2011
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Service was excellent, late checkout option is free till 2pm, rooms were comfortable. The walls are quite thin (we had a snoring man at the next room), some of the toiletries were missing in the room (i really needed boiling water), the interior is a little dated.
Did you find this review helpful?
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8.3 |
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Anonymous
Mature couple
Greece
November 15, 2011
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Overrated. The area may be cheap but the quality of services is also poor.
Did you find this review helpful?
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6.7 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
Customers who viewed "Kempinski Hotel Grand Arena" also viewed:
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