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2 Al. Batenberg, 8000 Burgas City – Show map
Excellent location – rated 9.2/10! (score from 260 reviews)
Rated by guests after their stay at Primoretz Grand Hotel & SPA.
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45 properties in Burgas City
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260 verified reviews
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Primoretz Grand Hotel & SPA's staff speaks: Russian, English, German, Bulgarian
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Outdoor Pool (seasonal), Grounds, Terrace
Tennis Court, Hiking, Cycling, Sauna, Fitness Center, Solarium, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool (all year), Bicycle Rental, Nightclub/DJ
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and costs EUR 1 per hour.
Free! WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and charges may apply.
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon
Newspapers, Safe, Non-smoking Rooms, Elevator, Hypoallergenic room available
Russian, English, German, Bulgarian
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 6 years stays free of charge when using existing beds.
One child under 2 years is charged EUR 8 per person per night in a crib.
One older child or adult is charged EUR 36 per person per night when using existing beds.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 260 reviews
Value for money
Show reviews from:
Benefiting from a central location in the heart of Burgas, Hotel Bulgaria has nice accommodations with magnificent views of the Gulf of Burgas or the center of the city.
Score from 130 reviews Good
|Apartment Burgas Center is a self-catering accommodation located in Burgas City. FreeWiFi access is available.||
The Hotel Burgas is located only 165 ft from the Main Train Station in the heart of the city. It offers gourmet French and international cuisine in its rooftop restaurant and free parking.
Score from 100 reviews Good
Right next to Burgas’ Sea Garden Casino, Hotel Gran Via offers rooms with a balcony overlooking the Garden Park. The cafe-bar has a nice terrace and the beach is 300 ft away.
Score from 187 reviews Very good
Rooms lovely, bedlinen gorgeous. Very clean and cleaned daily. Amazing buffet breakfast.Free towels and nice loungers at poolside.quiet. easy access to the beach and town.Free parking onsite.
had to pay for wifi! reception staff not always helpful.
Hotel was beautiful and lovely location. Staffs at the resturent were friendly
The staff at reception were so rude and constantly reminded us about our check out time! We were told about 12 times. There was no thank you or manners what so ever on arrival or check out. Breakfast was rubbish there was tined fruit been served and the breakfast it's not even 3star standard .if I rate this hotel I will rate it for 2star
Condition of hotel was great, facilities were also great as was spa
Service was often slow....Piano Bar staff downstairs were the worst we have ever come across. Neptun staff were also pretty rude.
Great location, very nice pool area, very clean overall, great variety at breakfast, nice fitness center
Paid wifi, very expensive restaurant considering, 1BR apartment should have a door between BR and LR area, arrange services with local providers (e.g. tennis) so one doesn't have to fend for themselves in a 5-star hotel
Hotel was beautiful, rooms were large and comfortable. The bathroom was huge, with a separate shower and deep soaker tub. Breakfast was an extensive buffet, and the beach is a 3 minute walk from the back of the hotel.
We liked our stay at hotel primoretz. It's a not very big but luxurious hotel with perfect location and facilities. I think it's more a business hotel and not so children friendly which in fact( staying without the kids) I liked;
It's a bit expensive and the parking is not included in the price
Everything was excellent and staff was professional and attentive. Great location and a fantastic place to have anything from a short spa break to a family holiday
Internet charge to use connection in the rooms
+ location + breakfast + staff/service + bed
- wedding receptions in the hotel are a bit annoying as some areas get closed for the quests - Wardrobe is small, no shelves But these are really knocks)))
Luxury hotel, nice pool area, large rooms
Poor service, also rude and unprofessional staff, but this is a general matter for Bulgaria
Peaceful, relaxing and very comfortable. I would stay again
- room size, outdoor swiming pool with garden, surroundings - close to Burggas Sea Garden
- there is no portable douche in the bathroom, poor air-conditionning in public areas (lobby, restaurant, elevators), our room was not ready after check-in time, no mosquito netting on windows
We werd not allowed to use the pool upon arrival as or was after 20h. I understand for the outside pool but not the inside.
Good location of the hotel Breakfasts Personnel The room large and clean
The confort in general and quietness of the hotel. Nice facilities, patio, pool, restaurant. Easy access to the beach and from a close nice walk to the city main attractions.
The staff at the breakfast are not pleasant. You feel like you bother them, they should not work there. No greetings, no smile, no service.The spa need to be revamp, it would need fixing, turkish spa is not accessible, sea salt bath is not clean, one shower not working properly.
That a 5 star hotel have such a complicated access to internet, and you have to pay extra for it. It is many years I have had such a old fashion system at any hotel
Inside facilities very good
Was not offered sea view room
hotel suite, pools, spa area
Bad service in all restaurants, no towels in spa area, ignorant and incompetent staff, waiter braking dishes every morning at breakfast. Had better service in 3 starr hotels, than here. Key-card were blocked after the first night, although we booked 3 days in an expencive suite. Receptionist called us and yelled at us to leave the room immediately. When she saw the correct reservation, no excuse followed. Hotel has a 5 star appearance, but thats all.
Great location, friendly staff, spacious rooms, good hotel facilities and delicious food.
Extra payment for the fitness facilities.
Pool, spa, Suit - nice
Service, Hospitality, Staff - worst ever!!! We booked 2 nigths but they blocked our key-cards on the first day and called us on the cell phone and tolld us to check out immediatelly. No excuse followed. Unfriendly, bad waiters. We celebrated a friends wedding there - also bad service,
Location and facilities were great. Food was excellent and cheap at the restaurant. Pool area was very clean and cosy with access to the beach. In the restaurant was a great waiter called George, who stood out by giving us great service.
The staff was at the times very rude, unpleasant and unprofessional. This applies not only to the hotel but it seems to be an attitude problem in Bulgaria. Customer SERVICE is not a familiar concept to them. In restaurant you need to wait ages to get served and if some problem occurs, instead of apologizing (their OWN mistake) you get even ruder service and they don't even bother to hide their irritation towards the customer. This would be somewhat acceptable in cheaper hotels, but in four/five star hotels the staff should be more educated. English is not spoken very well and this makes things sometimes even more difficult. Like solving billing issues with the spa, when the person in reception is charging you too much and refuses to solve the problem. When you do it by yourself in return you get no apologies but extremely irritated and rude service from the receptionist M. Koleva.
The quality of the hotel and the staff. Also the VFM
Nothing comes to mind
a bit of luxury in Bulgaria
The rooms were a great size, the location fabulous, the staff helpful.
My only complaint, is a major one for me, the times the pools are available. Its sunny until 9pm, but the outdoor pool closes at 7pm. And the inside pool closes at 8pm. If you go out for the day, I like to swim before bed. This was a disappointment. Close the spa services but keep the pool open.
SPA center is perfect
The tranquil atmosphere in the hotel and its central location. Bellboy also helped us a lot,(unlike the staff at the reception) i strongly believe he deserves to be in a much more important position :) The spa center and underground car park were excellent.
The breakfast time could be more flexible.
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