눉Some things in the rooms were very cheaply made. We had two rooms, and in each of them, a different panel was missing from the shower. We also had some issues with the restaurant. When we were checking in, we were told we could go up to the restaurant for dinner if we wished. It was pretty late and we were told the restaurant had a nice view (which it did), so we decided not to go to a place downtown, as we had originally planned. The person at the restaurant, who was nervous about having to fill in for the usual cook, got very upset about us coming up without having reserved dinner. We ended up leaving, since we were made uncomfortable by the whole situation.
눇The location right next to the wax museum and near Tsarevets was great. The view from the castle view room was pretty, although if you expect to see Tsarevets, be prepared to crane your head out the window (it actually faces Trapezitsa, where the excavation and restoration of the castle ruins has not been completed yet). The people at the front desk were friendly and courteous. Hopefully the new management of the hotel will help to fix some of the issues we encountered.