We almost missed our flight because the Manageress couldnt add up my sisters mini bar bill, she then sent someone upto the rooms to ensure what we were paying was all we had taken! I (the tips we left for cleaning staff was more than both our bills). This was our 2nd encounter with her, on the first occassion we had taken the lift to the wrong floor, as I walked out, she almost bodily pushed me back in. Finally, for a supposedly 4* hotel, the breakfast was awful! Diluting juice rather than fresh and disgusting cheap coffee (1st time in Bulgaria that we didnt have decent coffee, had raved to my friends before going about fab Bulgarian coffee)
The view, both restaurants but especially the Panorama! PaveL our waiter was a true star!