The chief of reception (women) was very rude when we checked in, the others (staff from reception, lobby bar and restaurant) were polite. Be careful if you pay for wi-fi in the room, even we paid extra, the signal was so weak most of the time we didn't have an internet, maybe because we were on 3th floor (last visit wi-fi was ok on the first floor). The rooms need renovation, but as we heard they are going to renovate for the next year (I hope this will not increase the price).
This was our second visit (unfortunately just a weekend) at Rila Hotel this winter and I could just repeat the same review as the first time. The location is perfect, hotel facilities are very good, restaurant with pleasant atmosphere and beautiful view, variety of food for breakfast.