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Newest reviews for Royal Castle Design & Spa Hotel

  • Anonymous
      Bulgaria
    July 15, 2014

    Stayed at the hotel for just a single night getaway before flying from Burgas. Overall experience is good, especially when comfort is concerned. Location of the hotel is great, we liked the fact that is a private resort. It is a big, rather fancy hotel, where style is king to a point that it just gets annoying. Room was quiet and comfy. Beach is great and although the hotel is not exactly on the sea shore, you are offered private transporation which is just lovely. Really enjoyed the overall feeling of the room. Staff at the SPA area was extremely kind, informative and caring.

    As already mentioned, styling of the hotel could really be bugging, but only if you pay too much attention. There was WiFi, but it was just impossible to connect (tried multiple devices). Staff blamed weather for that (!?!). Probably the thing that let us down most was the breakfast. Apart from the fact that you don't get properly seated and asked for coffee/tea at the beginning, the overall quality/variety of food could barely match that of a roadside motel. With no doubt that is far behind what you'd normally expect from a hotel from this class.

    7.9

  • George
      Greece
    June 9, 2014

    I have travel a lot and this hotel is the best I have been. Definitely not 8,4 rating. MORE than 9.5 !! Perfect

    10

  • Georgios
      Greece
    June 9, 2014

    Perfect hotel. Really Luxury

    10

  • Denis
      Russia
    May 15, 2014

    very loud music during the night! When most people left Hotel there is almost nothing for breakfast?! TV was not always working and WI FI also working badly

    7.9

  • Denis
      Russia
    May 15, 2014

    very loud music during the night! When most people left Hotel there is almost nothing for breakfast?! TV was not always working and WI FI also working badly

    7.9

  • Denis
      Russia
    May 15, 2014

    very loud music during the night! When most people left Hotel there is almost nothing for breakfast?! TV was not always working and WI FI also working badly

    7.9

  • Denis
      Russia
    May 15, 2014

    very loud music during the night! When most people left Hotel there is almost nothing for breakfast?! TV was not always working and WI FI also working badly

    7.9

  • Anonymous
      Bulgaria
    May 13, 2014

    Shower and toilet seat were broken, lights in shower werent working, service was terrible, food was even worse. Didnt have our booking details, room we had booked was unavailable and checking in took well over half an hour, never going back.

    2.9

  • Erik
      Netherlands
    May 7, 2014

    Realy great hotel ! Everybody runs to do what you ask. Best hotel in Elenite for sure

    9.6

  • Vanessa
      United Kingdom
    May 2, 2014

    This hotel is amazing! By far the nicest hotel I have ever stayed in. The staff are all lovely and very helpful, willing to go above and beyond. The spa and pool facilities are lovely.

    Nothing

    10

  • Anonymous
      Turkey
    April 29, 2014

    Interior design.. Spacious nice rooms.. Spa..

    Food.. Location..

    7.9

  • Mauro
      Romania
    April 28, 2014

    Very nice and smiley staff. The included buffet exceeded our expectations.

    9.6

  • Rudmer
      Bulgaria
    April 23, 2014

    the staff was very friendly has good English, vale party was very nice. the spa was awesome they have it all. we did get a free upgrade to suite for my GF Bday. pets are allowed and only cost 10 lv a night. over all great time !

    the half baron was nice but the dinners where not spectacular, if you looking for something that's more up class go to the Italian or to the marina.

    10

  • Tiberiu
      Romania
    March 11, 2014

    Remarkable place and people.

    10

  • Anonymous
      Bulgaria
    January 16, 2014

    Прекрасен хотел,много комфортен с перфектен спа център.Предлага всичко,от което има нужда човек за една истинска,приятна и релаксираща почивка.

    Няма нещо,което да не ни хареса!

    10

  • Mark
      Malta
    January 13, 2014

    Excellent decor, Very nice SPA and very good breakfast.

    Some staff cannot speak English. We did not have any coffee in the room (out of stock!!). Lack of signs which made it difficult to find the hotel.

    9.6

  • Mocea
      Romania
    November 29, 2013

    This hotel he has a boss with very good idee about confort and quality and the arhitects ,they maked all, like a FEERI ! My note is 9,2. I will come back in this hotel.

    Mabe amplasament .

    9.2

  • Petar
      Bulgaria
    November 13, 2013

    Everything

    9.2

  • Martin
      United Kingdom
    September 9, 2013

    Interior

    No towels, staff had no idea where anything in the hotel itself was! This was the most horrible journey we've ever had!!! The compensation we were offered after the 20th complaint for a dirty stinky room full of diseases with no working shower and no clean towels was a spa sessions at 8:30pm on our last night when we were about to move to another room(which I had to ask for). Guess what the spa closes at 9pm and it costs them nothing where I had to pay over 300bgn per night to live in conditions worse than a bungalow in a third world country! Arrogant staff, most of whom appeared to be dirty and smelly gypsies! Never never never again!!!

    3.3

  • Anonymous
      United Kingdom
    August 9, 2013

    Fantastic value for money for accommodation

    Service poor around pool/bar areas...

    8.8

  • Ureche
      Romania
    July 16, 2013

    The room is amazing. Is very large, the bed is very comfortable. You have a big LCD screen in the middle, that could be rotated. Bathroom and shower have good quality. The sea view is really nice. The breakfast is good and they offer free parking.

    Although they offers you a free coffee machine in the room, the water for the coffee must be obtained from the room service by money. The staff has very few knowledge of English language, so communication is the very big problem at this hotel, and in whole Bulgaria also. The access to Aqua Park is free but the umbrella and

    7.5

  • Oğuzhan
      Turkey
    July 11, 2013

    design is awesome.

    foods and personal isn't awesome

    8.3

  • Andrew
      Bulgaria
    July 10, 2013

    As always, expectations have been exceeded. The Royal Castle is definitely the best 5 star hotel on the Bulgarian Sea Coast.

    The beach is a bit small and rocky, but it's much better than Sunny Beach's large and drunk crowds.

    10

  • Viorela
      Romania
    July 7, 2013

    The hotel, the arhitecture are absolutely stunning. Location is very beautiful. Deserves a 10 for this. Also at the beach, beach bar, arrangement is very good.

    Cleaning...is actually somebody cleaning the room? Changing towels? No. We asked for it but no way. Filling the fridge?neither. Let's talk about food. Breakfast is a fight to get something but staff is absolutely uninterested about it. When time comes they close. Dinner buffet? Worst experience ever for quality, preparation... Why say more? Well usual stuff about everything in bulgarian or russian and when translation is done mostly wrong. Order one thing and you get something else. And they try to convince you that you are wrong... We felt sorry for whoever invested so much in this marvellous hotel and location, because management is miserable. Sorry for being so tough....

    5.4

  • Cosmin
      Romania
    July 3, 2013

    the hotel is amazing

    Poorly trained staff in the field of english. No one can guide you in this hotel. The restaurant does not offer a menu for lunch and there was only a restaurant in the area but at a considerable distance.

    5.8

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