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Sunny Beach, 8240 Sunny Beach, Bulgaria – Show map
Excellent location – rated 9.1/10! (score from 126 reviews)
Rated by guests after their stay at Royal Palace Helena Sands.
|Double Room with Extra Bed (3 Adults)|
|Double or Twin Room (2 Adults + 1 Child)||
|Double or Twin Room with Sea View (2 adults)|
|Double Room with Sea View (3 Adults)|
|Double or Twin Room with Sea View (2 Adults + 1 Child)||
|Junior Suite with Sea View||
|Suite with Sea View||
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428 properties in Sunny Beach
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126 verified reviews
They speak your language!
Royal Palace Helena Sands's staff speaks: English, Bulgarian
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Outdoor Pool, Grounds
Tennis Court, Pool Table, Ping-Pong, Darts, Sauna, Fitness Center, Solarium, Spa, Turkish/Steam Bath, Indoor Pool, Playground, Entertainment Staff, Kids' Club, Evening Entertainment
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in public areas and costs EUR 3 per hour.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Laundry, Ironing Service
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
2:00 PM - 12:00 AM
1:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 126 reviews
Value for money
Show reviews from:
Situated in the resort village of Elenite, Design Hotel Royal Castle offers panoramic views of the Black Sea. Facilities include a private beach area and outdoor pools.
Score from 111 reviews Excellent
Sunny Beach’s Majestic Beach Resort features many on-site facilities and is just steps from the Black Sea. All rooms feature satellite TV and a balcony offering views of either the park or sea.
Score from 141 reviews Wonderful
Only 100 ft from the shore in Sunny Beach, the 5-star Hotel Victoria Palace features a spa center with a pool, sauna, and Turkish bath. Air conditioning and cable TV are available in every room.
Score from 211 reviews Review score
Cascadas Apartments is a self-catering accommodation with a big garden, several swimming pools and children's playgrounds.
Score from 35 reviews Excellent
It's one of the best hotels I've ever stayed, and trust me I've travelled a lot around the world :)
The food was a bit repetative.. Don't get me wrong- the food was really delicious but found myself eating pretty much the same things during the stay
Impressive architecture Hotel right next to the beach The staff I come across was ok and generally helpful.
Small spa They charge extra for every thing - which makes the hotel look cheap-why not increase the price of the rooms, charge for room service, charge for service in the bar, charge for spa (except pool which is death cold), they charge for room service but no one is bothered to pick up the empty plates, 30-40 mins walk from the sunny beach centre. Although bare in mind most of the hotels in Sunny beach are poor in terms of service, so should consider 5 stars as 3, and 4 as 2 and so on.
Beautiful hotel, crystal clean, excellent choice of food and to a very good standard (could have been more of a fish option each day however they have a separate fish restaurant so presumably that's why you are only given a couple of options generally). Excellent beach front location. The private beach was very busy and not quite as nice as the stretch of beach beside it however you have to pay 8 levs for a sunbed and more if you require an umbrella. Hotel pool sunbeds lovely and comfy and plenty of them.
Being really picky, our only very small gripe was that although Reception staff are friendly and helpful, compared to other countries, the restaurant staff seem quite dour. Quality of service was a bit hit and miss, sometimes you were asked if you wanted tea/coffee but most times not. Sometimes we had to find cutlery etc because tables weren't always relaid quickly which was not a problem but generally we would expect staff to be a bit more helpful in a luxury 5 star hotel.
Room was ready exactly at 2 pm. I was waited 2 hours...
Greate team Relaxing environment Good food Beautiful place Very clean
Diverse food, Great view, clean
The bed can be better
Pool, half board food was varied enough and overall good quality
Some staff very moody, especially at breakfast. Taxi pre booked with hotel with their confirmation that never showed up at airport with hotel pretending car was in trafic jam so would be there in 1h30. The exact time it takes from hotel to airport...
-food -position -staff
Liked The hotel building, pool
Room facilities poor, bed are not up to a 5 stars hotel Fish restaurant service sucks, very slow service & unfriendly staff
The facilities and location are very good
The personal was not always very friendly.
We orderd 3 standard rooms and got the Presidential Suit insted. It was the best rooms we ever had. The food was very good in breakfast and dinner. The swiming pool and SPA are great . We had nice massage. The location is nice, on the beach and on the begining of the promenade. A lot of Pubs, Bars and shopping just close
Dinner doesnt include drinks (not even water) so we had to reserve soft drinks that were very expensive
The flight home
The rudest people I have ever met .everything costs extra and no one cares about anything but a dollar.never a sunbed by the pool unless you want to get up at 5am ,one waiter shouted at my friend when he got the food order wrong ! Just don't go
I travel for business around the world and have stayed at many fine properties. The Helena Sands rivals the best. The staff is super helpful, the hotel is spotless and is constantly being cleaned -- one early morning I got up at 6 am and saw them washing the sandstone walkway to the beach with brushes and soap! The location is amazing. And the food is excellent and diverse. We have stayed at different Sunny Beach 5 star hotels during the past 5 summers and this one is in a class of its own.
I can't think of a single thing. Maybe lower prices :) ?
Architectural point of view is the most beautiful hotel in the Sunny Beach, spa, sauna and different baths, then location is right on the beach, the pool and the garden are very nice.
staff is a bit stiff and tense, i do not understand why...
Everything hotel was amazing, staff very friendly and helpful. Beach very close and always beds available. Hotel beautiful, relaxing and very peaceful.
Confortable rooms, delicious breakfast and dinner and well organized seating at dinner time (2 shifts - 6pm/7:30pm and 8pm/9:30pm - you must choose one of them)
Wifi only at the lobby and not in the rooms, staff not speaking enough English and not yet acting as a 5-star hotel staff
Very responsive staff.
Food was average.
This resort truly deserves the name of resort. 5 star quality at its finest. Incredible food, location, facilities, & staff. We will definitely return. Manager was constantly around and available to help. Best resort we've ever stayed at. Bulgarian hospitality at it's finest!!!!!
Booking.com recommended the wrong room for our family size, but the resort manager personally handled our case, and gave us the same price we booked, even though it wasn't the resort's fault.
Good buffet breakfast and dinner.
Attentiveness of staff Excellent location Very good food ( half board) Facilities for disabled people !
The hotel have a great manager! Is the best hotel from bulgaria.
Staff were always smiling and very helpful. Food was great, plenty of choice and the cakes were to die for. Close to everything and free beach for customers.
Nothing to not like but as it was quite hot it would have been nice to have easy accessible cold water. Room wasn't as advertised but I can only blame Booking.com for that!
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