Saint Ivan Rilski Hotel & Spa  

The hotel was very good (the "negative" comments are not so important). Good view. Good food in general (breakfast, dinner buffet and tavern) and fast refills. Big and warm rooms. There is a bus taking you to the ski area and back, every 15 minutes (during snow season). Good spa area and prices.

The ski area was a 15-20 minutes walk away. The parking lot was too dusty. The carpets in the rooms need replacement (dirty with spots and dust). They charged us a wine from the mini bar for no reason (be inside the room when the cleaning service checks your mini bar when you check out from the hotel). Even though there was a free internet connection in the room, there was no cable available (better to bring your own ethernet cable).

very good spa facilities, very good breakfast, very clean rooms. i stay in the hotel feb 2010, feb 2011 and next year i'll stay in this hotel again.

table water in the bar was very expensive. 10 minutes walk to the center of bansko but i think this is not a problem, its very good after dinner.

We stayed in a big and very confortable double room. In the traditional Mehana restaurant you can serve good food and drink.

The hotel have big problems with the cleanliness: during our 10 days in this hotel, our bathroom's floor wasn't wash never, the sheets was change only once and after my request and the carpet of the room was very dirty. All of these are not normally in a 4*hotel.

The accomodation very good, the apartment with a kitchnette very confortable and clean. Furniture new, even the sofa bed for my 14 years old boy was unconfortable. The spa, especially the swimming pool and sauna very good. Very good temperature in the apartment. Sky facilities in Bansko very good, even Bansko is not the best place: a lot of unfinished buildings everywhere and not very clean place.

The food and the services in the restaurant, especially the restaurant staff. They were very ostil and agressive, no polite at all. For the New Year Gala the food was bad and the services catastrofically: they put all the courses very fast on the table, main course in the same time with dessert, probabily their target was to finish serving till midnight.

The rooms was very good, clean and warm!

The parking guys wasnt very kind and no one was speaking English down there! The Spa it wasn't what we expected to be!

09/01/2012 - 18/01/2012 1) Good staff 2) Large room with good bathroom 3) Ski shuttle work 8:15 - 12:00 and 14:30 - 17:00 every 15 minutes. 4) Good restaurant and meal inside.

1) Cold in the room, because we had a room in the corner of the floor. 2) No kids menu or meal for small children. We have a baby 2 years old. It was a small problem. If it has oatmeal or buckwheat porridge, it will be better. 3) Swimming pool height = 150-160sm not for small children. 4) Some people have bad smell from them and didn't wash themself. Because of it sometimes bad smell in the area near with sauna. 5) Wi-fi good work only on the first floor. No wi-fi in the room. 6) Containers for hot food take-away restaurant made from polisterola (PS). It isn't intended to be a hot meal and is harmful to health!!! But it is good hotel.

It's quite near the cable transport, the hotel provide many shuttles to get you to the slopes, very nice view, good spa. We were there before and we liked the place.

It was a problem with the water (practically no water around the New Year's Eve !!!) and the hotel staff reacted really poor - they even seemed to be angry on who asked what's happening :) ... and of course no water supplies in the rooms. It was a two days problem so I think their attitude was indeed poor for a professional level. We received no compensation for that (and I'm not talking necessarily of a material one, but it could be) and the New Year's Eve meal and organization was modest. More, a car parked nearby (to be fair, not in the hotel parking) was stolen, which makes you feel a little insecure.

It would be a positive change if the rooms were equipped with a heat modulator. Many times it's too hot inside.

This hotel is well run with friendly and helpful staff. The rooms are spacious and clean and the common areas are very comfortable. I did not get time to use the swimming pool and spa but it all looked very inviting.

very affordable and great ski destination...

Everything was ok except the staff of the hotel. They need training to improve their service and attitude and at least to learn one international language to handle quite well with the guests.

the hotel is clean, very warm rooms, kind staff, the pool and spa are very good.

breakfast should be better for the category of this hotel