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Pamporovo Resort, 4870 Pamporovo, Bulgaria – Show map
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80 verified reviews
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The Castle Complex's staff speaks: English, Bulgarian
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Ski Storage, Ski School, Ski Equipment Rental (on site), Ski-to-Door Access
Skiing, Pool Table, Ping-Pong, Hiking, Cycling, Sauna, Fitness Center, Solarium, Massage, Hot Tub, Bicycle Rental, Playground
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
Wired internet is available in the hotel rooms and is free of charge.
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, 24-Hour Front Desk, Currency Exchange, Concierge Service, Private Check-in/Check-out, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
2:00 PM - 8:00 PM
8:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child from 0 to 6 years stays free of charge in an extra bed.
Up to two children from 7 to 12 year are charged EUR 7 per person per night for extra beds.
Up to two older children or adults are charged EUR 12 per person per night for extra beds.
The maximum number of extra beds in a room is 2.
There is no capacity for cribs in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 80 reviews
Value for money
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Personnel is local, and locals are some of the sweetest people around. That's about it.
Obvious money-laundering operation, not customer-oriented, wind blowing through wall corners!!!! Awful bathroom, bad heating drying the air while floor is cold as ice, bad management. This was built to suit someone's dirty business, not customers. Try renting local houses instead.
Missing fire place
-Very kind and helpful personal. -Very good location. (Near the 7. track) -Nice view, nice restorant, and lobby bar. -Ski room in the hotel. -Closed car parking.
-If you are at the last floor it's not so confortable to walk in the room because of the geometry of the roof. -There are not hair dryers in rooms. -Lobby bar is very small and almost always busy after 18:00.
underground parking with elevator ( only for small cars)
reception stuff unprofessional,average breakfast , expensive mini market .
Tasty food, spacious rooms, beautifull location near by the ski slopes
The bathroom was smelly
Especially Thé attitudes of the waitress of the excalibur restaurant and the guy at the skiwardrop were beyond the expectations. They were great.
It is pretty weird that there were no hairdrier at the rooms. You have to book it in advance from reception.
Access to slopes
They provide two small coach to sit in lobby maksimum 4 people can sit there, beside lobby there is a cafe . Actually its a part of lobby... Waiter comes and forces you to order something.. İt was really bad beahviour... And rude... You are in the lobby and you have to order something to sit there...
The place was clean, and it was close to the ski runs. The maid service was excellent. Our kids loved the goats in the corral in front of the complex.
The unit I was assigned was on the fourth floor, and there was not an elevator in that wing of the hotel. We had to hike 200+ stairs numerous times daily. After a full day of skiing battling those steps was the last thing we wanted to do. The beds were uncomfortable (maybe it is time to think about replacing the mattresses). Breakfast was ok - same exact options every day. When there isn't enough snow, the complex is NOT ski-in/ski-out as advertised. You would need to hike or drive to the nearest lift station. The front-desk staff did not know their own policies. At check-out, the front-desk lady tried to overcharge me additional 14 Euro per day for my 12 year-old kid when their policy clearly states that the kids 7-12 yrs of age are charged only 7 euro per day. When that did not work, she tried charging another 7 euro per day for my 4 year-old kid. I had to remind her again that their policy states that children between 0-7 stay free at the complex. The checkout experience was very uncomfortable as it had turned into a haggling match. I will not stay there again as there are other better alternatives in Pamporovo.
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