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Property Highlights

2 bedroom apartment  (Sleeps: 2 - 4) Ski-to-door Free parking
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Newest reviews for The Castle Complex

  • Ayhan
    February 19, 2014

    -Very kind and helpful personal. -Very good location. (Near the 7. track) -Nice view, nice restorant, and lobby bar. -Ski room in the hotel. -Closed car parking.

    -If you are at the last floor it's not so confortable to walk in the room because of the geometry of the roof. -There are not hair dryers in rooms. -Lobby bar is very small and almost always busy after 18:00.


  • George
    February 13, 2014

    underground parking with elevator ( only for small cars)

    reception stuff unprofessional,average breakfast , expensive mini market .


  • Karadimos
    February 5, 2014

    Tasty food, spacious rooms, beautifull location near by the ski slopes

    The bathroom was smelly


  • Serhat
    February 5, 2014

    Especially Thé attitudes of the waitress of the excalibur restaurant and the guy at the skiwardrop were beyond the expectations. They were great.

    It is pretty weird that there were no hairdrier at the rooms. You have to book it in advance from reception.


  • Yusuf
    February 4, 2014

    Access to slopes

    They provide two small coach to sit in lobby maksimum 4 people can sit there, beside lobby there is a cafe . Actually its a part of lobby... Waiter comes and forces you to order something.. İt was really bad beahviour... And rude... You are in the lobby and you have to order something to sit there...


  • Enislav
    January 2, 2014

    The place was clean, and it was close to the ski runs. The maid service was excellent. Our kids loved the goats in the corral in front of the complex.

    The unit I was assigned was on the fourth floor, and there was not an elevator in that wing of the hotel. We had to hike 200+ stairs numerous times daily. After a full day of skiing battling those steps was the last thing we wanted to do. The beds were uncomfortable (maybe it is time to think about replacing the mattresses). Breakfast was ok - same exact options every day. When there isn't enough snow, the complex is NOT ski-in/ski-out as advertised. You would need to hike or drive to the nearest lift station. The front-desk staff did not know their own policies. At check-out, the front-desk lady tried to overcharge me additional 14 Euro per day for my 12 year-old kid when their policy clearly states that the kids 7-12 yrs of age are charged only 7 euro per day. When that did not work, she tried charging another 7 euro per day for my 4 year-old kid. I had to remind her again that their policy states that children between 0-7 stay free at the complex. The checkout experience was very uncomfortable as it had turned into a haggling match. I will not stay there again as there are other better alternatives in Pamporovo.


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