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Pamporovo Resort, 4870 Pamporovo, Bulgaria – Show map
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The Castle Complex's staff speaks: English, Bulgarian
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Ski Storage, Ski School, Ski Equipment Rental (on site), Ski-to-Door Access
Skiing, Pool Table, Ping-Pong, Hiking, Cycling, Sauna, Fitness Center, Solarium, Massage, Hot Tub, Bicycle Rental, Playground
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
Wired internet is available in the hotel rooms and is free of charge.
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, 24-Hour Front Desk, Currency Exchange, Concierge Service, Private Check-in/Check-out, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
2:00 PM - 8:00 PM
8:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child from 0 to 6 years stays free of charge in an extra bed.
Up to two children from 7 to 12 year are charged EUR 7 per person per night for extra beds.
Up to two older children or adults are charged EUR 12 per person per night for extra beds.
The maximum number of extra beds in a room is 2.
There is no capacity for cribs in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 166 reviews
Value for money
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position of the hotel stuff in the hotel
Very nice place,very nice hotel, enough benefits and services.
Should have mobile application to return and not only to go to destination, bad road with no exact signs to international region, I believe the hotel was a bit expensive so the people in pamporovo with tourists from all over the world should speak the english language better.
Good VFM. Comfortable room. Ski in/out just about ok but some bits tricky for a beginner. Restaurant good for evening meal, breakfast ok. Would prefer to be a bit further up mountain next time.
Very kind and helpful staff Good location Nice room with beautiful view of snowy pine trees Delicious breakfast
Wifi signal is not good
Very generous sized apartment loads of space. Really nice helpful staff.
Apt 509 - ours - was in the reception area, near the bar and next to the lift. It was very noisy until about 1am. We were offered a change on the third day. Also it smelt stongly of smoke - some non-smoking rooms would be a good idea....
no wifi signal in 4o floor
The room was warm and big, the 2 restaurants are very nice and the jacuzzi in the spa is awesome☺
For 6 days they didn't change the bath towels even once and the room cleaning service as a whole was bad (didn't clean every day and if they did - just fixed the bed or left toilet paper, nothing else) and even though we complained at reception, nothing changed. Location is not as good as presented - the slope next to the hotel is actually closed and thus not maintained, so if you try to use it to get to the lift station,there are some quite dangerous icy sections. Even though the room had fireplace, they actually charge you additionally if you want to use it (BGN 10 for 1 time) and the wood they gave us was wet, so the result was hardly any fire and too much smoke in the room. We specifically asked for a double bed but we got a room with 2 beds stuck slightly together, which is really uncomfortable for a couple
Personnel is local, and locals are some of the sweetest people around. That's about it.
Obvious money-laundering operation, not customer-oriented, wind blowing through wall corners!!!! Awful bathroom, bad heating drying the air while floor is cold as ice, bad management. This was built to suit someone's dirty business, not customers. Try renting local houses instead.
Missing fire place
-Very kind and helpful personal. -Very good location. (Near the 7. track) -Nice view, nice restorant, and lobby bar. -Ski room in the hotel. -Closed car parking.
-If you are at the last floor it's not so confortable to walk in the room because of the geometry of the roof. -There are not hair dryers in rooms. -Lobby bar is very small and almost always busy after 18:00.
underground parking with elevator ( only for small cars)
reception stuff unprofessional,average breakfast , expensive mini market .
Tasty food, spacious rooms, beautifull location near by the ski slopes
The bathroom was smelly
Especially Thé attitudes of the waitress of the excalibur restaurant and the guy at the skiwardrop were beyond the expectations. They were great.
It is pretty weird that there were no hairdrier at the rooms. You have to book it in advance from reception.
Access to slopes
They provide two small coach to sit in lobby maksimum 4 people can sit there, beside lobby there is a cafe . Actually its a part of lobby... Waiter comes and forces you to order something.. İt was really bad beahviour... And rude... You are in the lobby and you have to order something to sit there...
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