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Show map Eden Beach Resort - Bonaire

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Newest reviews for Eden Beach Resort - Bonaire

  • Manchel
      Curaçao
    July 26, 2014

    Front Desk manager has a very bad attitude, its obvious that she discriminate. Something very remarkable was that the front desk employee was scared of her. When we arrived there was a misunderstanding about our room booking, besides that we asked for early check in on witch we got confirmation trough email that it was okay. When arriving the front desk employee did not know about that, she agreed to check us in anyways but by saying lets go fast before the manager comes in because she is very stern. Is that suppose to be our problem? I thought we were guests and that guests should not be involved in the in house issues, whether the manager is stern or not. When the front desk employee lead us to our room it was not what we expected, we asked for double bed and it was not arranged, the air conditioning was not working properly, when we went back to the front desk for possible solutions to our issues the front desk manager said that they will sent the housekeeping to separate the two beds and sent maintenance to service the air conditioning. Suposing that we should wait outside the room for them to fix their problems with the air conditioning and the beds, We lost about 1hour and 30 min just trying to get help for our issues. When we telling her that we were not satisfied with our room, her answer was; but it was your own fault you where the ones that pushed the bottom and reserved that room. I don't think you are suppose to talk to a guest like that whether they self pushed the bottom or not. I used to work in a 5 star hotel myself and if an employee dare to talk like that to a guest they were fired immediately you are not suppose to argue with a guest you are suppose to give the best service possible and make sure that your guests are satisfied with the service. There is something very wrong about that front desk manager, I think your people concerning the management team need to take a closes look to that.

    3.8

  • Marjorie
      Curaçao
    July 14, 2014

    I liked the layout of the hotel, I Loved the restaurant they have on the property, Spice, excellent food, but very small portions

    did not like is an understatement, the room was disgusting, the walls of the room were never cleaned, when I reported this, the staff was unwilling to change me to an other room, she said, all the rooms are the same. I woke up with a very bad allergy, I am sorry I did not pack my bags and looked for an other hotel. there were no extra's in the room, no drinking glasses, no ice bucket, no soap, no phone.

    3.8

  • Jeannine
      Netherlands
    July 8, 2014

    This hotel has a small private beach with nice beach beds. I could just sit there and watch the waves for hours! Bar and a nice restaurant on the beach. Had dinner once and was surprised by how good it was. Rooms were basic but really comfortable and clean. There's a diving school at the sites. I would definitely stay here again.

    7.1

  • Ruben
      Netherlands
    June 21, 2014

    Clean and comfortabel rooms. Staff was helpfull when room did not have Wifi. Perfect location when u have a car or scooter. Good snorkling and boattaxi to klein bonaire in front of hotel. Everyday clean towels and cleaning of the room

    Nothing

    9.2

  • Sharine
      Curaçao
    June 18, 2014

    Everything was OK It really was clean I did really enjoy

    7.5

  • Anonymous
      Curaçao
    June 5, 2014

    The apartment was dark with very bright lightbulbs. No cosyness. Cleaningservice poor and forgotten one day. "Fully equipped" kitchen didn't have a waterboiler or coffee maker, rusted and old fridge. Second bedroom was to small to close the door because of the beds. Never again!

    3.8

  • Anonymous
      United States of America
    June 4, 2014

    Hotel is in a great location. Bar and many lounge chairs right on the water. Good food in restaurant. Kept the place very clean. Super convenient access to dive gear, storage and tanks.

    Our "terrace" was a patio right off the entrance road. Was nice to have the outdoor space to hang out but wasn't quite what we expected.

    8.3

  • Anamika
      Suriname
    June 1, 2014

    Good service. The location was great. Even so the restaurant and the service at the beach.

    A lot of noise in the morning. The location of the dive center is close the rooms. Early in the morning, sometimes at 7.30 hours, you could hear the tanks. Also the workers started early in the morning. The bed was made daily, however the rooms were not cleaned properly. There was sand on the floor and the hairs were not removed from the sink.

    7.1

  • Anonymous
      Germany
    May 30, 2014

    The location on a little beach is very good. Restaurant staff were really friendy and quick. Reception staff also tried to accomodate us.

    If you are unlucky (like we were) you get one of the rooms in the back, with rather tiny windows and view on a wall. Also the wooden fixture in our bathroom was mouldy, so the room smelled accordingly. When we mentioned it, they just tried to wipe it off. Also bathroom door frequently fell out of its hinges and when they "fixed" it, it lasted three openings. Also no wifi in the rooms on the backside. They did change us to a better room, when we told them that their "fixing" it, had not made it better. So that was ok. However, what made us really upset is that upon checkout they REFUSED to give us a bill showing the amount we paid. They said this is booking.com policy, which I do not really believe. In addition to the amount that you see on your booking.com form, you pay an additional energy surcharge and guest tax per day. In our case that was almost 100$ extra for the stay. When I asked for a receipt for the full amount that also shows these costs, they flat out refused. Instead they scribbled the total amount in hand writing on the printout of booking.com I don't know if this is hotel policy or booking.com policy, but I find it fishy and unacceptable. If I pay something it should never be a problem to get a receipt for it (that also shows guest tax and energy surcharge). This has never been a problem in any hotel I stayed in so far. If they do not want to detail the room price per night but just give the total of the room because of some arrangement they have with booking.com, ok. But refusing to give us any proof that we paid the almost 100USD for guest tax and energy surcharge is bizarre. Makes one wonder if they actually pay the guest tax then.

    6.7

  • Carolina
      Netherlands
    May 3, 2014

    There was no refigerater in the room

    7

  • Keri
      Curaçao
    April 29, 2014

    The receptionist (I think Mireya) helped us really good when we arrived and also the other lady when we checked out. So that i can say was really good. Also at the restaurant was a local lady that helped us nicely.

    The room didn't had much, i would at least expected a phone in the room. No room services, and the fact that there was no lift.

    5.4

  • Daniel
      Netherlands
    April 24, 2014

    Very comfortable and spacious accomodation. Perfect service, especially during check-in and in the restaurant.

    The litter bins were still filled with litter from previous guest(s).

    8.8

  • Thomas
      United States of America
    April 20, 2014

    Awesome location on a great little beach and a world class dive shop on premises. Walking distance to some wonderful dining and casual cafés

    8.8

  • Mervin
      Curaçao
    April 8, 2014

    I like the close proximity to the town and the willingness of staff to assist in getting a taxi when needed

    Did not like the fact that I had to travel from curaçao and wait an hour and ten minutes for my room to be available. I got to Bonaire in the morning and had to wait untill 2:10pm for my room to be ready. Also I went to town and on my return there were two men who looked like workmen comming out of my room. The furniture on the verandah was turned upside down and no one informed me that there were going to be work men comming to my room.

    4.2

  • Hugo
      Portugal
    April 3, 2014

    The view. The quietness (except for the 2 unannounced night parties on the swimming pool). The diving center just below. The easy access to the beach and to the sea. Most of the staff helpful and nice.

    Room looked old and had lots of damaged things: no towel hangers (only the rusty metal hooks remained on the walls), one of the deck chairs on the balcony was broken, room door didn't close tight enough: had a large space on the side and underneath letting mosquitoes in during the night. Also there were two unannounced night parties on the swimming pool with loud noise that could be heard on the next hotel! Both ended at 10 p.m. but none of the staff were able to tell us when it would be over, although we asked at the front desk and at the reception... Never had our towels changed properly in 9 days! Most of the times took both our towels and left only one or none at all. Hot water in the shower wasn't enough for two showers. Got cold very quickly. Also not enough pressure on the shower, specially at peak hours (room on 3rd floor). No elevator so we had to carry our heavy bags with diving equipment all the way up, on arrival.

    6.3

  • Anonymous
      United States of America
    March 26, 2014

    Good location; bathroom shower was wonderful

    Some staff try hard; some didn't.

    7.1

  • Paul
      United States of America
    March 23, 2014

    The location was right on a nice beach with ferry leaving from their dock 3 times a day to Klein Bonaire, the best beach! The staff was always accomodating and highly professional. The kitchen was all new and the untensils supplied were excellant! The shower and bath facilities were the best I have encountered in the Carribbean. The view out the window was absolutely beautiful. Fresh bath and beach towels every day. Great new mattresses and quality cotton bedding.

    I would like a phone in the room. But this was minor as the staff did such a great job meeting our wishes.

    10

  • Katuizka
      Aruba
    March 21, 2014

    We did like the bed and bathroom, the information desk for tour and the service of housekeeping, the staff of housekeeping was excellent very nice and friendly. Breakfast staff was great.

    * I inform that it was our honeymoon and we didn't receive any complimentary, and the food of the bar was very expensive, breakfast buffet didn't have many choices.

    7.9

  • Jody
      United States of America
    March 7, 2014

    I loved everything about Eden Beach Resort…The atmosphere was very festive and the staff extremely nice and helpful… The room had everything I could wish for…and the view from our sunny terrace overlooking the pool and beach was amazing! I can't wait to return! It was an ideal vacation at the Eden Beach Resort!!!

    10

  • Anonymous
      United States of America
    March 5, 2014

    sushy

    too loud in mornine,layzy staff.and rude

    3.8

  • Arjen
      Netherlands
    March 4, 2014

    Location on the beach/ sea. Location near the swimming pool Good bar/restaurant with very Good food. free wifi Daily cleaning and new towels Big and good beds

    Noise from cleaning. Noise from working men. Noise from the diving compressor. A little bit too far to walk to town. Wifi is in the peak hours slow. The shower is sometimes cold and sometimes warm.

    8.3

  • Anonymous
      United States of America
    February 25, 2014

    very nice stay. staff very helpful. we would come back.

    the buses with boat people dropped off.

    7.5

  • Anonymous
      United States of America
    February 24, 2014

    - Location - Bed (huge & comfortable) - View from balcony - Cleaning (even fold your t shirts for you :-)

    - TV really old, didn't work, no soap/shampoo in shower. Small things, but they make the difference. - Internet was on & off in the room (in the lobby area it worked fine).

    7.1

  • Sherry
      United States of America
    February 18, 2014

    nice location new hotel

    9.6

  • Anonymous
      United States of America
    February 10, 2014

    Nice renovations, room was cleaned daily, very comfortable bed. All around good

    The shower head was in ceiling and bad pressure, hard to rinse off. They had cruise ship passangers stay for day a couple times a week-understand why, but disruptive to peace and quiet

    7.5

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