Acapulco Copacabana Hotel

The staff were helpful & pleasant and although the hotel is old the rooms were clean & comfortable.

The hotel is old and could do with an up grade of the air conditioning which struggled to keep up with the outside temperatures and high humidity, which meant that our room was often to warm.

The superior rooms had plenty of space and were very comfortable. Not luxurious, but good enough. The staff was very attentive and very helpful, especially the bellhops. The breakfast was wonderful every morning with fresh papaya and mangos along with hot eggs, bacon and sausage with a variety of cold cuts, cheese, bread and cakes. Great value for the room and being a half block from the beach. Overall, a very good experience.

No internet access in the rooms, lots of mosquitos in the lobby (but none in the room), no ac in the common areas besides the lobby (ie elevator, hallways, etc).

The pool on 7th floor was great and refreshing and the rest was very good as well. The hotel staff was very heelpful.

Upon explaining a few things thee staffs English was lacking. Better English skills is desirable, as more and more turists and oil business is coming into Brazil and Rio.

In fact, the hotel is located in the Leme district, but you need just to cross one block and a street to be at the Copacabana or to reach the beach itself. Hotel restaurant is offering just basic breakfasts, but there are good restaurants nearby - for example Shirley, a Spanish place famous for giant shrimps done in creative ways. Free and really fast broadband internet (wireless in the lobby and cable in rooms) is a big plus. Big flat TV-sets with English-language movie channels. Very helpful staff (quickly changed room upon complaint, offered restaurant tips, arranged city tours, flights). The reception changes money at a better rate than banks (ie. 2,50 reals for euro instead of 2,37) and charges no transaction fee.

Hotel is OK for business travellers or city tours, but it is not a holiday resort one could expect at the Copacabana beach: there is no swimming pool, or spa facilities. Unlucky guest ends up with a view on an inside well, the lucky one watches the street and other tall buildings. Air-conditioning is very loudy, in-room facilities worn-out and the overall comfort is just fair. I guess the hotel would not get four stars in Europe.

The hotel is old; nevertheless, it's reasonably well maintained. Personal is helpful and rooms have a fair size. Breakfast is very good.

They may offer you city tours at reception. If you check a riotour office pretty close to the hotel, you'll find the same tours quite cheaper in several other agencies.

It is expensive.

Central location with public transport nearby.

Street noise.

excellent!

The hotel was very clean and the staff friendly, whether or not they had an "in" with a local restaurant a couple of blocks away, they were very helpful in leading us there for dinner (it was a good restaurant - so no complaints). They were always ready to help any need we had. Good breakfast, good selection of channels - overall, a good experience

Not enough internet terminals and the time limit wasn't enforced. Had to waste a lot of waiting to get on a computer. Also, though not a big deal, it would have been nice to know that their check in policy was to charge the first night

El trato del personal

La ubicación porque es central. Fácil llegar a todos lados. La cama y el baño son buenos.

Me molestó mucho que cargaran a mi tarjeta de crédito la primera noche con tres días de anticipación, porque pensaba pagar en efectivo. Dentro de las condiciones de booking no vi que eso estuviera especificado pero ellos se amparan en que si está claro para hacerlo.

Muy bonitas instalaciones, las habitaciones muy confortables.

El personal de recepcion nada serviciales.

Esta bien localizado y la habitación es amplia y comoda.

El personal es un poco indiferente, comparado con la actitud en otros lugares de Brasil.