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Newest reviews for Esmeralda Praia Hotel

  • Kimberly
      United States of America
    August 26, 2014

    comfortable bed in front of the beach great pool area all-inclusive is really convenient shower pressure & temperature friendly, welcoming staff good food

    4 people came to my room the morning of check out - i know they were in a rush but seriously? the pool activities can be annoying and kinda cheesy/lame service can take a while at the restaurant / getting things to your room (like a converter)


  • Arno
    August 9, 2014

    Room (small balcony) Buffets

    Swimming area too small


  • Jorge
      United States of America
    July 16, 2014

    My family and another family stayed at this hotel for seven days. The service, food, staff and location are excellent. We all had a great time.

    AC in the rooms were a bit tricky to control.


  • Anonymous
    July 15, 2014


    Very uncomfortable


  • Anonymous
      United States of America
    July 14, 2014

    Hotel was very true to the advertised description, and we were very happy with our stay.


  • Anton
    July 14, 2014

    Good location, right at the beautiful beach. Good security.

    The wifi didn´t work in the room, only on the balcony. No hot water in the shower. The cleaning lady came at quite strange times of the day, usually between 16.00 and 18.00 in the evening.


  • Anonymous
      United States of America
    July 13, 2014

    Not many staff spoke English , but usually one person during day and night shift did. Very helpful staff. All inclusive package makes life easier since you don't have to go find food, unless you are a food critic who insists on the very best local fare. Buffet was decent . Whole place reminded me of a vacation place in Mexico .

    Worst gym I've ever seen at a hotel. Looks like no one uses it because no one probably does. Went to nitro fitness I believe the name was down the street. Used google translate to secure a daily rate. Decent gym.


  • Anonymous
      United States of America
    July 7, 2014

    Food Staff courteous Great ambience Clean

    We asked for laundry service, and kept on asking for the price. Nobody could give us the price, so we didn't get the final price until check out. Which turned out to be 450 reais. Quite pricy for laundry, but it was something we needed. I would've appreciated to know at least how much we had to pay upfront.


  • Paul
    July 5, 2014

    Excellent service, room and pool area were great and buffet is brilliant. Right on the beach as well.


  • Alfred
      United Kingdom
    June 28, 2014

    The location was excellent and was right beside the beach The food was very good and there was plenty to choose from Great little hotel and would stat there again

    There was not enough English speaking staff at the hotel to help with enquiries but everything else was great


  • Anonymous
    June 26, 2014

    Hotel very old, room very small, staff not efficient, not 5 star as stated


  • Lee
      United Kingdom
    June 24, 2014

    Beautiful location. Nice people. Good food.

    Our rooms were meant to be a triple and a double, this is what we paid for, yet we had 2 beds in each rooms. We complained, nobody spoke English or really seemed to care!! Outrageous really.


  • Gary
      United States of America
    June 23, 2014

    We visited this property during the world-cup events (June 14- June 21) and found the property to be very nice. A couple people at the front desk spoke English, and all of the hotel staff were polite and helpful. The rooms were comfortable, the pool was clean and there were plenty of outdoor tables, chairs and recliners. The room keys were electronic slide keys, and there were security cameras throughout the hotel. The hotel also included a breakfast, lunch and dinner buffet. The breakfast were mostly generic - but a good selection of scrambled eggs, rolls, fruits, yogurts, etc. For lunch and dinner the selection was different foods and deserts everyday. We ate about 70% of our meals at the hotel buffet and though the food quality and taste was very good. The hotel had someone checking and recording the food temperatures for safety. I would recommend this property to others.

    The lighting in our room and bathroom could have been better.


  • Anonymous
      United States of America
    June 23, 2014

    Location was amazing, staff were wonderful, very clean, food was great, beaches and boardwalk were the best in natal


  • Ulrich
    June 22, 2014

    Brilliant location on the beach. Friendly staff. Good kitchen and a lot of variety in food.


  • Michael
      United States of America
    June 21, 2014

    The staff was responsive, friendly, and accomodating. We were there for the World Cup and do not speak Portuguese. The hotel hired translators for the sole purpose of assisting travelers who did not speak Portuguese. Several of the staff we also multi-lingual so I would go back knowing I could communicate. The location is right on the beach and is still close to the shops and restaurants. We could walk to the stadium or take a cab. The beach is beautiful and the water was clean and safe. The pool was clean and clear, and had a net for volleyball and a hoop for basketball. My wife thought the spa was great as well. They also set up several projectors for watching all of the games. The hotel is clean and many staff were always around. Room service did a good job and was also friendly. As first time travelers to Brazil and limited language skills, we still felt safe, well taken care of, and had a great experience. Strongly recommend this hotel. I would be remiss if I did not mention how good the food was and the daily variety. If you cannot find something you like, you are probably four years old and only eat candy and Doritos.

    The gym was small, old equipment that barely worked and minimal weights. As far a hotel gyms go, very bottom of the list. Better than nothing, but plan on running on the beach. Also, we booked a room with an interior pool view, single king size bed. I am not sure if they ran out of rooms, but we got a room with a balcony facing a wall. I am not exaggerating when I say I could reach out and touch it from the balcony. The wall is 6 floors high (we were on 3) so no light and no reason to go out there. We spent so little time in the room when we were not sleeping, it was not worth complaining about, but still disappointing. I think it was a compromise because the room was for a family of four: very large, three beds, plenty of shelf/counter space. So we essentially traded a balcony for a huge room.


  • Adam
      United States of America
    June 20, 2014

    Great pricing considering the food was included (and very very good!). Location was fantastic as was the pool.

    The room was tiny, even by small hotel room standards. The staff was ok, but not particularly friendly. No one tried to get to know us. A caveat: We did go during World Cup.


  • Andrea
    April 27, 2014

    everything was fine



  • Ivon
    April 21, 2014

    Quiet and comfortable. Buffet all included was very good.

    Did not include drinks (even water) with buffet (usually only hard drinks not included). Safe in room too small. Shower curtains were inadequate, the whole bathroom gets wet (please replace them with glass doors!).


  • Antonio
    December 9, 2013



  • Tamar
    October 30, 2013

    -Nice and friendly hotel -Clean -Many activities at the pool

    - Drinks not includes in full pension - Strict rules as: 1,5 real per towel and if you loose it you have to pay 30 real. Not allowed to hang the towel on the balcony of the room - You pay 10% service on ALL consumption including what you take from the minibar


  • Mark
    September 28, 2013

    The location was perfect, the beach was just separated by the boulevard. Food was nice.

    The first room we got was not what we expected, the air-conditioning was making lots of noise and the door in the bathroom felt out. After complaining we were transferred to another room with didn’t have these problems.Not all rooms seem to be well maintained


  • Alberto
    August 5, 2013

    Amazing location, right in front of the beach, and close to shoppings. I think it’s the best location in Natal. The food was great, especially the buffets for dinner. The breakfast was also very good, lots of choices every day and very good quality products. I really enjoyed live music every night. Room was very comfortable and well cleaned. I appreciated the charming and elegant decorations all around the Hotel, and all the services. I could relax at the Spa, which has a good variety of treatments. People working there are very professional and made me feel welcome providing a perfect service. I highly recommend this Hotel.


  • Giorgio
    July 29, 2013

    Localização ótima, quarto excelente, comida MUITO boa, pessoal eficiente. Recomendo!!! Perfect localization, excellent rooms, very good food (happy hour buffet was particularly attractive), nice staff. I highly recommend it!


  • Deborah
      United States of America
    July 26, 2013

    The staff made a strong effort to have English speaking desk personnel. Greatly appreciated this. The breakfast was good, the afternoon snack was good. The rooms were very nice. The pool was nice and the water exercise was fun. Great access to the beach and taxi cabs were always available outside the hotel.

    The wait for the elevators was bothersome.


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