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Esmeralda Praia Hotel
Rua Francisco Gurgel, 1160, Ponta Negra, Natal, CEP 59090-050, Brazil – Show map
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The most recent booking for this hotel was made on Aug 28 at 7:46 PM from Brazil.
6 Reasons to Choose Esmeralda Praia Hotel
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283 verified reviews
We speak your language
Esmeralda Praia Hotel's staff speak: Portuguese, Italian, Spanish
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Outdoor Pool, Terrace
Pool Table, Sauna, Fitness Center, Spa, Massage, Hot Tub, Beachfront, Game Room, Playground, Entertainment Staff, Evening Entertainment
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in public areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Hair/Beauty Salon
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
Portuguese, Italian, Spanish
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 7 years stays free of charge when using existing beds.
One older child or adult is charged 30 % of the room stay per night in an extra bed.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 4 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Esmeralda Praia Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Drinks are not included in the full board service.
Based on 283 reviews
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Score from 1305 reviews Wonderful 9.2/10
comfortable bed in front of the beach great pool area all-inclusive is really convenient shower pressure & temperature friendly, welcoming staff good food
4 people came to my room the morning of check out - i know they were in a rush but seriously? the pool activities can be annoying and kinda cheesy/lame service can take a while at the restaurant / getting things to your room (like a converter)
Room (small balcony) Buffets
Swimming area too small
My family and another family stayed at this hotel for seven days. The service, food, staff and location are excellent. We all had a great time.
AC in the rooms were a bit tricky to control.
Hotel was very true to the advertised description, and we were very happy with our stay.
Good location, right at the beautiful beach. Good security.
The wifi didn´t work in the room, only on the balcony. No hot water in the shower. The cleaning lady came at quite strange times of the day, usually between 16.00 and 18.00 in the evening.
Not many staff spoke English , but usually one person during day and night shift did. Very helpful staff. All inclusive package makes life easier since you don't have to go find food, unless you are a food critic who insists on the very best local fare. Buffet was decent . Whole place reminded me of a vacation place in Mexico .
Worst gym I've ever seen at a hotel. Looks like no one uses it because no one probably does. Went to nitro fitness I believe the name was down the street. Used google translate to secure a daily rate. Decent gym.
Food Staff courteous Great ambience Clean
We asked for laundry service, and kept on asking for the price. Nobody could give us the price, so we didn't get the final price until check out. Which turned out to be 450 reais. Quite pricy for laundry, but it was something we needed. I would've appreciated to know at least how much we had to pay upfront.
Excellent service, room and pool area were great and buffet is brilliant. Right on the beach as well.
The location was excellent and was right beside the beach The food was very good and there was plenty to choose from Great little hotel and would stat there again
There was not enough English speaking staff at the hotel to help with enquiries but everything else was great
Hotel very old, room very small, staff not efficient, not 5 star as booking.com stated
Beautiful location. Nice people. Good food.
Our rooms were meant to be a triple and a double, this is what we paid for, yet we had 2 beds in each rooms. We complained, nobody spoke English or really seemed to care!! Outrageous really.
We visited this property during the world-cup events (June 14- June 21) and found the property to be very nice. A couple people at the front desk spoke English, and all of the hotel staff were polite and helpful. The rooms were comfortable, the pool was clean and there were plenty of outdoor tables, chairs and recliners. The room keys were electronic slide keys, and there were security cameras throughout the hotel. The hotel also included a breakfast, lunch and dinner buffet. The breakfast were mostly generic - but a good selection of scrambled eggs, rolls, fruits, yogurts, etc. For lunch and dinner the selection was different foods and deserts everyday. We ate about 70% of our meals at the hotel buffet and though the food quality and taste was very good. The hotel had someone checking and recording the food temperatures for safety. I would recommend this property to others.
The lighting in our room and bathroom could have been better.
Location was amazing, staff were wonderful, very clean, food was great, beaches and boardwalk were the best in natal
Brilliant location on the beach. Friendly staff. Good kitchen and a lot of variety in food.
The staff was responsive, friendly, and accomodating. We were there for the World Cup and do not speak Portuguese. The hotel hired translators for the sole purpose of assisting travelers who did not speak Portuguese. Several of the staff we also multi-lingual so I would go back knowing I could communicate. The location is right on the beach and is still close to the shops and restaurants. We could walk to the stadium or take a cab. The beach is beautiful and the water was clean and safe. The pool was clean and clear, and had a net for volleyball and a hoop for basketball. My wife thought the spa was great as well. They also set up several projectors for watching all of the games. The hotel is clean and many staff were always around. Room service did a good job and was also friendly. As first time travelers to Brazil and limited language skills, we still felt safe, well taken care of, and had a great experience. Strongly recommend this hotel. I would be remiss if I did not mention how good the food was and the daily variety. If you cannot find something you like, you are probably four years old and only eat candy and Doritos.
The gym was small, old equipment that barely worked and minimal weights. As far a hotel gyms go, very bottom of the list. Better than nothing, but plan on running on the beach. Also, we booked a room with an interior pool view, single king size bed. I am not sure if they ran out of rooms, but we got a room with a balcony facing a wall. I am not exaggerating when I say I could reach out and touch it from the balcony. The wall is 6 floors high (we were on 3) so no light and no reason to go out there. We spent so little time in the room when we were not sleeping, it was not worth complaining about, but still disappointing. I think it was a compromise because the room was for a family of four: very large, three beds, plenty of shelf/counter space. So we essentially traded a balcony for a huge room.
Great pricing considering the food was included (and very very good!). Location was fantastic as was the pool.
The room was tiny, even by small hotel room standards. The staff was ok, but not particularly friendly. No one tried to get to know us. A caveat: We did go during World Cup.
everything was fine
Quiet and comfortable. Buffet all included was very good.
Did not include drinks (even water) with buffet (usually only hard drinks not included). Safe in room too small. Shower curtains were inadequate, the whole bathroom gets wet (please replace them with glass doors!).
-Nice and friendly hotel -Clean -Many activities at the pool
- Drinks not includes in full pension - Strict rules as: 1,5 real per towel and if you loose it you have to pay 30 real. Not allowed to hang the towel on the balcony of the room - You pay 10% service on ALL consumption including what you take from the minibar
The location was perfect, the beach was just separated by the boulevard. Food was nice.
The first room we got was not what we expected, the air-conditioning was making lots of noise and the door in the bathroom felt out. After complaining we were transferred to another room with didn’t have these problems.Not all rooms seem to be well maintained
Amazing location, right in front of the beach, and close to shoppings. I think it’s the best location in Natal. The food was great, especially the buffets for dinner. The breakfast was also very good, lots of choices every day and very good quality products. I really enjoyed live music every night. Room was very comfortable and well cleaned. I appreciated the charming and elegant decorations all around the Hotel, and all the services. I could relax at the Spa, which has a good variety of treatments. People working there are very professional and made me feel welcome providing a perfect service. I highly recommend this Hotel.
Localização ótima, quarto excelente, comida MUITO boa, pessoal eficiente. Recomendo!!! Perfect localization, excellent rooms, very good food (happy hour buffet was particularly attractive), nice staff. I highly recommend it!
The staff made a strong effort to have English speaking desk personnel. Greatly appreciated this. The breakfast was good, the afternoon snack was good. The rooms were very nice. The pool was nice and the water exercise was fun. Great access to the beach and taxi cabs were always available outside the hotel.
The wait for the elevators was bothersome.
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