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Newest reviews for Grand Plaza Hotel

  • Hesham
      United Arab Emirates
    24 August 2014

    People friendly

    Very poor customer service the cleaners through my close while cleaning. I have asked them to reserve a taxi twice and no one follow up and no one care; beside the wake up calls no one calling and no one interested to appologize i was almost going to loose my flight as i asked them to get a taxi at 5:40 and i get down to find no taxi and no one care; the breakfast is not good the cleaning is not good and the location as well the facility poor. Value for money zero.


  • Daniyal
    22 July 2014

    Was traveling Brazil through the FIFA World Cup and this was our last stay... was tired of all the bad hotels but this one was definitely the best... big rooms, nice clean lobby, stylish everything and loved the giant jacoozi

    none great hotel


  • Anonymous
    18 July 2014

    They sent me to another hotel because the room wasnt available and was charged twice to my credit card and I have the bank making an investigation because they havent cleared my charge, would not recommend or stay again because of the bad system of administration


  • Anonymous
      United Kingdom
    15 July 2014

    Good location close to Metro. Competitive price

    WiFi not included


  • Julio
    3 July 2014

    Value for price is very good and more on the World Cup days

    Internet services could be better


  • Patrick
      Democratic Republic of the Congo
    1 July 2014

    the hospitality

    the bar is very poor


  • Anonymous
    29 June 2014

    Location was fantastic. Lobby was spacious and open. Breakfast was great, too. They have an omelette station, several different kinds of bread, and even some steamed rice and miso soup!

    I was supposed to get a suite with a balcony. They first gave me a exec. room not a suite. Only after I complained that I am staying in a suite, they gave me a suite but with no balcony.


  • Anne-marie
    29 June 2014

    I had dinner in the restaurant and service by Warren was excellent


  • Craig
    29 June 2014

    Friendly staff and a wonderful breakfast. Free wifi as well


  • Eric
    27 June 2014

    Great Hotel, very spacious, modern, and clean. The staff went above and beyond to make our stay great. We really enjoyed the location as it was near Paulista Avenue but still quiet and comfortable and not right next to all of the other hotels. The metro was less than a 5 minute walk which made it easy to get to. There were plenty of places to eat very close. We really enjoyed our stay and would recommend this place to anyone.

    Guests have 20 minutes a day of free internet then you have to pay after that. I wish they would just charge a little more per day and have it included. Not a big deal, just a little annoying.


  • Fernando
    19 June 2014

    very friendly staff

    dirty shower tub


  • Mark
      United Kingdom
    13 May 2014

    Very nice staff and excellent location makes this hotel a good mainstay for you if you are visiting São Paulo on business. Probably would opt for a Transamerica if bringing my family.

    Gym is very poor compared to the nearby Paulista Plaza but opting for running along Alameda Santos and Avenida Paulista is a good alternative especially at the weekends.


  • Marcos
    11 May 2014

    Location Space of the room

    Internet very expensive room smells bad


  • Alexander
    13 April 2014

    The breakfast was very good variety (especially the pao de queijo). The rooms are large and comfortable. There are a lot of room for storage. Hotel is located within one block of Av. Paulista and the Brigadeiro metro stop.

    The wifi was extremely weak and unreliable.


  • Andreas
    12 April 2014

    Architectural style

    In fact, you have to Check in twice, first for your room, second for the internet. The so called "free" internet is more of a ultraslownet, the so called higher speed internet, which has to be paid at the reception, is often a slownet. And even this was an additional disadvantage: 3 of us could not log into our e-mail account, although we were online. One of us owns an internet company in Germany, but he could not log in, too. So the Internet access is a really huge disadvantage in this hotel from 3 perspectives: Organization, cost and function.


  • Gilbert
    6 April 2014

    Check in was easy. Rooms were clean and modern.


  • Daniel
    17 March 2014

    Excellent place to stay, much better than the neighbouring hotels. All facilities are great and the rooms are huge and comfortable.


  • Eiji
    16 March 2014

    Friendly and helpful staff at front desk.



  • Anonymous
    12 March 2014

    beds were very comfortable and room was clean and staff was pleasant

    the gym was poorly equipped, when attempted to cancel one day of the reservation do to an unforeseen flight change the we got the run-a -round at the front counter by the staff causing us to fall into the 24hr policy and then they did the point the finger/game t0 fault for not allowing them to cancel one of the 9 nights, Jacuzzi would not work, they ran out of internet cards so I could not precheck in on line.


  • Wilhelmus
    3 March 2014

    - great price/quality ratio because of the rate - spacious room and bathroom, - good, quiet airco - helpful, friendly staff

    - WiFi was not included, and came with a poor price/quality ratio


  • John
      United Kingdom
    13 February 2014



  • Babak
    8 February 2014

    Cleanliness , friendly staff , good location , value for price

    lack of a pool


  • Anonymous
    2 February 2014

    The front desk, bellman and housekeeping was very friendly and helpful. Excellent customer service.

    Limited restaurant and room service menu


  • Jorma
    6 January 2014

    Excellent location

    no complains at all


  • Anonymous
      Czech Republic
    20 November 2013

    Location great next to Paulista Avenue, pleasant staff. Spacious room.

    Bathroom needs already some refurbishment.


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