San Martin Hotel & Resort  

Location

All bar and restaurant staff asked for 10% tips which is appalling. They would be better served if they set up tip boxes in the main hospitality areas.

The pool

Staff were not very helpful

Close to the waterfalls. The hotel and its garden was also nice. We had the junior suite which was optimal for 2 extra babybeds for 2 children under 2 year.

Bathroom was not very clean and had mold on the wall. Only at the restaurant the 10% service fee was not included and jas to be paid cash.

There is very little that I liked about this hotel. I can point out one very nice and friendly staff member who tried to do everything she could to mitigate my anger about the hotel poor service quality and facilities. Other than that I can't say much more on the positive side. The only thing is the location on the edge of the Iguacu National Park (not the falls like they advertise).

This hotel is the typical example of something that is advertised and priced as a 4 stars but can at the most reach 2. Staff is unfriendly, breakfast is poor the rooms smell badly and the facilities are not well maintained. I booked the hotel for a week and I truly regret. You should also pay attention to the food that is in its majority "recycled". There are lots of reptiles walking freely through the facilities particularly in the pool area which makes it dangerous specially if you are with children.

We really liked this hotel. Situated right next to Iguassu Falls, it was comfortable, luxury bed linens and towels, the buffet food was wholesome and healthy with lots of fresh veg, fruits and it was possible to eat healthily. Staff were courteous and friendly, even offered us a late check out for no extra, and were quick to fix anything not working in rooms. Many spoke acceptable English.

The pool area was crowded with families and young kids - which was not relaxing. Would definitely return but would avoid South American school holidays peak periods.

The location is great because the entrance to Iguaçu Falls Park, the Bird Park, and Helicopter Tour are all within walking distance. The breakfast buffet is decent but simple with lots of breads and fruits. The swimming pool is very relaxing with a bridge over it. There is an Eco trail that leads to the river about 1.2 km. There is a kids room with games and movies.

There were no cooked items like eggs or pancakes on the breakfast. There is no spa facilities. However there is a fitness Center. Taxi or bus is required to get to any restaurants.

Staff all very helpfull and polite, spoke english well. Room was refurbished clean and comfortable, though a little small compared to some other hotels. Pool area nice with lots of welcome shade. Breakfast included was plentyful. Only ate evening in the bar, with menu average prices. Bus stops right outside the hotel. Easy to bus to/from airport a flat rate of BR2.75. The hotel offers airport transfer service but only if you contact them 48 hours prior to arrival. Overall a pleasant hotel and attentive staff, though a little on the high price side. Good location and quiet in extensive grounds. Right next to the bird park. Walking distance to Brazillian falls park.

Location is great, if you are thinking of good place just for visiting the Iquasu water fall. The room we have got was not worth even 3 stars :(. but we were there for just 2 nights) please book the samba show 55 usd per person at great show and excellent food

Hotel has good location 1,5 km from Airport and 500 m from park. The rest of the hotel is not worth 5 star, I would give them only 3 stars. Bathroom was the worst, we had a lot of ants in our room:(

The hotel has a nice pool and the athmosphere is very relaxed. The check- in / check-out procedure is not very friendly. For me the staff was a bit too conceited & proud of whatever (especially front desk). The breakfast selection could be better (cereals, fruit (e.g. fruit salad)). No fitting bowl for cereals available.

Booked 3 rooms. 1 Superior class and 2 Junior suites. At check in was told I was being upgraded. No reason given, just told I was upgraded. Got to the rooms and they were all 3 superior class, which is a downgrade. As I walked to get some lunch, the desk clerk said he had some good news, he was upgrading me again. He handed me the keys to my 2 suites that I paid for originally and pretended he was doing me a huge favor.

The employees. They were not necessarily rude, the just were not at all friendly and made you feel like you were bothering them. The only exception was Mr. Becker the bartender. I forgot his first name, but he was fabulous. He really stood out in a hotel full of drones. The "lady" at check-out was particularly bad, she seemed to have gotten her customer service training while a recruit in the east German military. She went out of her way to make me feel like I was bothering her.

A good hotel close to the Brazil falls entrance. Nice pool and grounds amongst the hotel. The staff were friendly with helping out at front desk. Enjoyed the stay.

price/quality

service