Staff, some good , but most not very friendly to almost rude,eg we had two rooms key cards kept failing And as rooms quite a long walk from reception had to go back with all four cards , no apology received and on checkout , no thank you or goodbye said , receptionist just carried on and put head down.
Large property , you have to walk along way to some facilities , which is a shame as they were good when you got there , so seemed rather underused,
Needs a bit better signage as so large and maybe the golf carts could take you to the sports games area ,the walking at the hottest time of year would be harsh.
You have to pay for the coffee they put in the room!
The wifi in one room not working , reported and not fixed.
I think because the hotel has a high star rating it makes me more critical, I would not expect to have to write the above, I think the hotel needs to get to work on these issues.
Overall a nice hotel
.Good value for money , breakfast and dinner buffet good with lots of choice,some of the Italian restaurant food good.
Rooms comfortable including bed.
Games room and sports facilities, but very long walk .gym and main pool near the centre.
Having a kettle in the room , which seems unusual in Brazil .