Hotel Matiz Guarulhos    

Taxi ride away from the hotel after checking out.

Condition of rooms Totally no customer relations capabilities from staff, Unfriendliness of staff. Room key deactivated every night when I arrived at the hotel during my five night stay. Location not good. Notice in shuttle bus with respect to tips (gratuity) Showers water supply irregular and weak. Service levels of staff at check-in and providing a competent service.

We had a flight early in the morning and needed a hotel to spend the night. The 24h airport shuttle was really helpful.

Their check in process takes forever..

- Location

- Nobody speaks english - very very long Check in - unfriendly staff: I paid the breakfast buffet, wanted to fill my Bottle of water and they asked me to stop it... - Tiny rooms

My flight was cancelled and the hotel managed to reschedule my accommodation not only efficiently but also friendly. I must also say that you guys at booking.com rock.

- Close to the AirPort - free shuttle service

- Very long Check in - breakfast not included (20R) and the buffet, for the price was very...cheap!

Good hotel for one night stay

Nothing

The hotel is very old and very worn out, the buffet and breakfast were really below ****4 star standard, food was awful, staff was trying but incapable of decent service. Not worth it's money at all.

Close to airport, transfer to airport,

I found the bed very uncomfortable and the pillows to big. The hotel didn't register properly on my sat nav. I was driving around for quite a while.

Very close to airport

No restaurants or shop around hotel

the food

no internet air conditionated broken

Friendly reception staff who could always find an English speaker to help! Good value dinner buffet and reasonably priced bar.

Rooms and corridors require upgrading. Quite small rooms. If you don't like to hear aircraft this is not the place for you as its right under the approach for Sap Paolo airport! No outdoor area or pool to sit at.

The location

It's a little bit old and i bealive is too expensive for the acomodations and services that offers

Actually I liked all, I wanted to relax before taken a long trip to Europa , and I had what I was looking for, a nice bed, good food and to rest.

Long waiting time for check-in and check-out

All was good.

It was just OK, very slow check in. The rest OK, just that. Clean and basic.

Check in

It was so noisy in face of the closer airport

Good shuttle system with nearby airport in Sao Paulo. Sufficient members of the staff were functional in English which was an asset for a unilingual traveler. Meals (all buffet style) were exceptionally good and quite reasonably priced. Room was small but quite functional and very clean. Staff were serious but friendly.

Extremely close to airport flight path which led to constant noise from landings and take offs.

The fact that it is very near the Guarulhos Airport.

I think that the price for a single room per night is a bit much for the standards of a hotel like this.

Proximity to airport

Small rooms. Not clean bathrooms Air conditioning does not work properly - tried 2 rooms, same problem. VERY expensive for what they offer. Definitely NOT a 4* hotel more like a 3*. Would not stay there again.

Nothing really.

no bath, very primitive shower, breakfast with old bread, never again!

No wifi in rooms, only in lobby.

Hotel close to Sao Paulo Guarulhos International Airport. Free shuttles (every 30 min from 4:00 am to midnight; located outside just in front of Terminal 2 - wing d). Quite simple hotel, with good bed.

Nothing to do there: just ok for flight connection.

Good location. There is a free shuttle between the airport and the hotel (min. every hour). Good place to stay if you 've got a flight in the morning.

Hotel was ok. I was just sleeping there between flights. It is perfect for that. Good location: close to the Sao Paulo gig airport - max 15 min driving Free airport transfer

Everything was ok.