L'Hotel Porto Bay São Paulo  

The location to Avenida Paulista and a local mall (Patio Paulista) is great. The rooms are well equiped with L'Occtaine brand ammenities, king beds, robes, haviannia flip flops and such. Pool is very small and gym only has one treadmill and one bike. The "Japanese" baths they have require reservations and are not private (anyone can walk in on you when you are in the baths). They re-use the bath water, as they are not drained in between reservations.

Robe was not clean (smelled of smoke and was not changed our entire stay (4 days); hot water took 30 minutes to arrive via room service; booked an airport transfer from the hotel for $184 brl and it did not show up. We were stranded at airport; called hotel and they said to take taxi and they would reimburse us the cost. They refunded the money for the taxi at check in, but the next day, they asked for us to give it back, as it is not company policy to pay for errors made. In the end, we had to give $125 brl out of $184 back to the hotel... I still can't believe that they wouldn't even pay for our taxi... the nerve to ask for the money back! Terrible customer service!!! Then, they double charged us at checkout! Avoid this hotel

Fantastic service. Great rooms. Super location.

Nothing. Great hotel, great stay.

Staff was very helpfull and the hotel was very inviting

Location and staff

This hotel is beautiful, location is excellent and the staff was friendly and attentive. It was my birthday during my stay and I was surprised with a cake in my room. I would definitely stay here again for my next trip to Sao Paulo!

I stayed at the hotel three times within 20 days, for a total of 11 nights. I like this hotel. The location is excellent, the staff is generally pleasant and helpful. I felt well.

(1) The hotel cannot get the internet system to work properly. Constant interruptions. Constant excuses. Constant waste of time. Very frustrating. (2) The service in the restaurant is unacceptably unfriendly. We had taken half a bottle of wine with us to the room from one visit to the restaurant, and brought it back later - to be told that a corkage charge of BRL 45,00 will apply. We left the restaurant - in total disgust (3) All staff apart from the restaurant staff tend to be friendly and helpful, except the Chinese looking reception employee who is brash, aggressive, and argumentative. I would either get rid of him, or send him to a training course in behaviour. .

this is my fourth stay at this hotel. it is homely, clean, breakfast is good. very close to shops. i would recommend it.

not all rooms are modern. service at restaurant, room takes very long.

Super hotel, the staff is extremely friendly and helpful; the concierge gave us some greta insider tips for exploring the city!

Since São Paulo is so big and noisy, it feels great to get back to a quiet, comfortable, welcoming place.

I've got upgrade room and staff is very kind. Room was very clean. I couldn't try though, threre are Spa and Sauna in this hotel. Breakfast was very delicious.

Size of room

Fresh and warm bread at breakfast plus the availability of espressos and cappuccinos

Breakfast Buffet was superb and very varied with a pleasant atmosphere.

The room service food was of relatively poor standard.