The worst service i ever got! Hard to describe in words the great distress from our stay there. I would like to mention Gabriela and Sebastian, two hypocrite receptionists. We were in contact with them when we booked the room and they were "nice" and gave the feeling of wanting to help. But it just flipped over after they charged the money! The fake smile got off and they became antipathetic and all the problems we had during the stay were responded with disrespectful, careless and humiliating attitude! It was agreed between Booking.com and the hotel that money won't be charged in advance. Despite that, they charged us 3 days before we arrived. We couldn't reach the hotel on the first day, because we were stuck in traffic for 12 hour and missed our ferry to Morro and got there only on 2d day. Although we announced the hotel evening before and explained the problem, they refused to return the money for the first night and would not allow us to talk with the hotel manager (that lives in Italy, so convenient). Gabriella said she will check it by herself, but after 2 days we didn't hear from her and we were only for 3 nights! When we tried to check with her, we were treated dismissively and get the same careless answer about unrefundable booking policy. She offered us stupid, humiliate and useless solutions, that also were too late. We felt helpless that we don't have someone higher to speak to. We been robbed at the entrance to the hotel at night because of complete darkness near the hotel and they didn't even ask if we were hurt or said that they sorry to hear that. In the last night we got electricity problem in our room, we got electric shock in the shower from the water tab, air conditioner burned and the charger of my friend's phone and we had to move to another room with all our stuff! Even then they didn't sorry for that and didn't compensate us.
Located on the beach, relaxing green surroundings, rooms are simply decorated, but spacious and clean. Reasonable breakfast, although we expect more variety and choice for cost paid per night. The restaurant close after 21:30, so you can't eat late dinner or night snake without go out from the hotel. It's a short walk to the second beach with the restaurant but the entrance at night is surrounded by water because of the tide and there is no other safe entry/exit place, except through dangerous and slippery drop with rocks and soil on the dark side of the property.