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Hotel Rio Lancaster

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Most recent booking for this hotel was today at 09:01

Score from 45 reviews Good 7.6/10

Newest reviews for Rio Othon Palace

  • Erika
      Italy
    September 2, 2014

    Facilities and view

    9.2

  • Ruvinika
      Sri Lanka
    August 29, 2014

    Has a good location on Copacabana Beach front. The reservation staff were very helpful with prompt response to help with late checkout, etc.

    Not worth the money you spend. Its no where close to a 5 star hotel. May have been in the 80s but today its a tired rundown place with very little personal service. Its best described as a 3 star business hotel.

    4.6

  • Gordon
      South Africa
    August 28, 2014

    Location is great on Copocabana beach, Greta sea view and balcony.

    Very noisy at night especially if you are below the 10th floor. I would stay here if you plan to party till late and pass out. We are a family with kids and the Sheraton was better as it was far removed enough to get a good nights sleep but close enough to walk to the action and had a great heated pool (but terrible burgers).

    6.7

  • Anonymous
      United Kingdom
    August 28, 2014

    Fantastic location. Gentleman at check in was very friendly. Good pool facilities and range at breakfast. Extremely helpful doorman.

    Staff seemed unable to cope with large groups of guests arriving. When I rang reception with an inquiry the woman seemed unable to give me an answer and hung up on me twice, the doorman had to help me with my enquiries. There was knocking on my door at 6.45 in the morning and little was done about it.

    7.1

  • Steven
      United States of America
    August 26, 2014

    The service at the hotel was impeccable. Very friendly staff and superior rooms and room service. The food and views from the restaurant were over the top! I will most definitely stay stay when I return to Rio!

    The "car service" at the front door uses far too much pressure to "sell their ride".

    10

  • Benjamin
      United States of America
    August 26, 2014

    the view the pool nice buffet (except coffee)

    on our honeymoon but only two beds pushed together were "available". dirtiness - moldy food under my bed; mold in shower; human hair in bathroom. refused to provide iron and ironing board (iron was eventually supplied with no board). TERRIBLE coffee at breakfast buffet

    5

  • Federico
      Italy
    August 24, 2014

    Beachfront view of Copacabana. Spacious and comfortable room.

    The elevators are slow, noisy and not working properly. For both gym and WiFi you have to pay an extra, which is quite annoying considering the base price of the stay.

    7.5

  • Daniel
      United Kingdom
    August 23, 2014

    Location, nice large rooms, great sea view

    Balcony doors don`t close properly (noise from street). Chaotic breakfast. No free wi-fi in rooms, just in lobby area.

    8.8

  • Victor
      Peru
    August 22, 2014

    WI Fi Food

    6.7

  • Gavin
      Australia
    August 18, 2014

    Location

    Breakfast was a bit chaotic.

    7.9

  • Qiang
      United States of America
    August 11, 2014

    Excellent staff; great location; very good hardware

    9.2

  • Aalia
      United Kingdom
    August 10, 2014

    Views from the room and the rooftop; sound proof rooms.

    Check in was absolute chaos - one hour plus wait times and the staff couldn't cope with the volumes. No apology, or even attempt to soothe frustrated and tired travellers - even gesture of offering water was too much. Bags were everywhere - even though they were clearly running with severe delays, there was nowhere safe to leave your luggage - it was all left lying around in the lobby. We wasted our afternoon in the line-up and we only had the afternoon and that night in Rio before an early departure the next day. Certainly not up to 5*.

    5.4

  • Anonymous
      Slovakia
    August 10, 2014

    Location is great

    They dont provide free wifi in rooms

    8.3

  • Pieter
      Singapore
    August 9, 2014

    Location and breakfast were good. Service at the concierge was to the point but not warm. Wifi was adequate. The lobby has good seating facilities.

    Transportation facilities to the airport were poor, causing me to spend 100 Rais to reach the international airport. Service at the concierge is not warm. The gym is not included in the hotel rate. Hotel cost is not credited to your Delta card if you book through Booking.com.

    6.3

  • Anonymous
      United States of America
    August 6, 2014

    Location, bed, breakfast, staff. We had an upgraded (king) room on a very high floor. The room had been renovated recently. We were very pleased with the accommodation. The staff was great - from the bellmen to the restaurant wait staff, everyone did a great job. The view of the beach and sunrises was amazing, and being half way along Copacabanna beach, the location couldn't be beat.

    The hot water in the rooms was a bit iffy, but in my experience, that's Brazil.

    8.8

  • Javier
      Venezuela
    August 6, 2014

    Muchos ascensores / Plenty Elevators. Las vista / the view. Wifi gratis en el lobby / Free Wifi in lobby.

    Tratan de cobrar de mas si se les permite. Por ejemplo en booking mencionan un extra de 10% por servicio pero de entrada te cargan el 15%. Solo mostrando la reserva impresa respetan el 10%. / they tried to charge 15% for service rate instead of 10% which booking.com establish in the booking. Tuvimos que esperar mucho por la habitacion aiendo que llegamos a las 11am y el check in era a las 3pm. Fue antes de las 3pm pero pudieron ser mas considerados y rapidos en esto. / we had to wait a lot for the rooms since we arribes a mt 11am and check in was at 3pm. We actually got rooms before 3pm but it could have been faster.

    9.6

  • Flavio
      Australia
    August 6, 2014

    the staff were very helpful with adapters for phones etc., and gave very helpful advice as to where to find access to different areas of the city. The cafe a manana was presented well but could have included more fruit.

    We had a power blackout and no water which lasted quite a few hours from early morning onwards. We were not given any notification of this happening and upon asking for water to brush my teeth i was told there was only bottled water in the room and yes i would have to pay for usage of it. We felt that the hotel could have taken more responsibility for this inconvenience. They took no action whatsoever. We will not return to that particular hotel .

    7.5

  • Neide
      Brazil
    August 5, 2014

    good location

    no soundproof window - impossible to sleep

    5.4

  • Elie
      Lebanon
    August 4, 2014

    very good near to copacabana

    7.5

  • Hayley
      Australia
    August 4, 2014

    The location is fantastic, it is currently the tallest hotel on the Copacabana stretch.

    The room we booked online promised "Superior Premium". After travelling to 5 other countries we arrived in Copacabana last and had spent the most money on this hotel this entire trip. Unfortunately, the view was a brick wall construction and a sliver of beach, the bed was rock hard - Nothing superior or premium about it. We did make a complaint and were prepared to cancel and go somewhere else. The staff moved us to a different floor with a spectacular view, the bed was slightly better. You have to pay additional for wifi and gym facilities. You have to wait at least 10 minutes for the shower to become hot every time. Sadly, the prices to stay here suggest luxury and I dont believe this is a luxurious stay, regardless of the room upgrade.

    7.1

  • Maria
      Ireland
    July 31, 2014

    What I like must from this Hotel was the view from our room, we travelled 12 hours and when we got in the hotel and opened the window in our balcony we just went wow. The staff are very nice and helpful as well.

    No hot water two days out of four. Also they charged us for a bottle of water that we didn't drink.

    9.2

  • Christopher
      Brazil
    July 29, 2014

    Good location

    No hot water No electricity No wifi No compensation

    5.8

  • Yichen
      Taiwan
    July 29, 2014

    The location is good on Copacabana, with easy access to the beach. The bar at the lobby is nice with live music at night. Breakfast is great.

    Wifi access is only free in lobby. The room smells smoke even it's non-smoking room. The balcony is very small, cannot really enjoy the view from there.

    6.3

  • Lee
      United Kingdom
    July 29, 2014

    Excellant location, beach accross street. Clean , friendly. Very helpful staff. Christ the redeemer 20 mins away , sugar loaf mountain 20 mins away , both worth a visit

    10

  • Victor
      United States of America
    July 28, 2014

    Location is amazing. Breakfast is good and the view from the pool is great

    Probably due to world cup prices were excesive. Staff could be nicer

    5.8

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