Royalty Copacabana Hotel

My booking had not been received at my arrival - There was no soap or shampo at the room - I was provided absolutely not support when I had problems with connecting to the internet, in fact was told that it was not their problem but mine because their system was working fine - It was very obvious that they are cutting costs, there was absolutely no value for money.

• The cleaning staff are wonderful. • The pool is beautiful. • Location is ideal. • Porters were very helpful. • Waiters at breakfast very efficient.

• The way we were treated by the front desk personnel is inexcusable. • Charging extra for the safe is tacky. • Rigid check-out policy at 12 noon extremely inconvenient and unnecessary. Borders on banditry, the $R 150/4 hrs! • Television is useless for foreigners.

The location and views were good. We were close to restaurants,shops and the sea.

Our room was poor for a 4 star hotel.The decoration was dated and the windows which backed onto a main road opened extremely widely which could be fatal for any seriously depressed individual seeking escapism. The breakfast was dreadful. The staff were not particularly friendly. The best thing about the hotal was the roof terrace. It had wonderful views of the mountains. I would not recommend this hotel.

Central to Copacabana shopping, buses, beach and buffet breakfast was good. More reasonable compared to others in similar category and location.

Could have been cleaner and linen services not frequent.

the hotel was very good - very clean, friendly staff, good location.

we paid for use of the safe but were not able to use it as no one came to open it for us despite asking. they also did not have a hair dryer available.

The location of the hotel is very good, next to underground and copacabana beach. The balcony had a nice view.

The bathroom was very old, and toilet paper was terrible.

Localização - café da manhã - preço - cordialidade dos funcionários

Limpeza( o hotel cheira mal) - Quartos escuros - Ar condicionado com problema e chuveiro sem agua quente em determinadas horas

Café da manhã e localização

Cama e móveis considerando o valor cobrado

Fiquei de sexta 18/9 à segunda 21/9 , não tomei nenhum banho quente,não tinha àgua quente no hotel todo e ninguém fez nada para resolver isso.a qualidade de 4 estrelas é muito questionável falta muita coisa, foram inúmeras brigas com hóspedes.

Proximidade do metrô

O atendimento é impessoal, o horário do café da manhã e cumprido à risca, encerra rigorosamente as 10:30h e não permitem entrada do hóspede após esse horário. Não me permitiram sair do refeitório com uma fruta e um iogurte, isso foi um experiência ridícula o que me fez ver que o atendimento ao cliente por parte do hotel deixava muito a desejar.

Localização.

Todos os dias pela manhã o chuveiro quente não funcionou. Estive para correr a meia maratona então alguns colegas correram somente 10K o que ficava proximo do hotel.

La atencion del personal.

el aire acondicionado.

La tranquilidad, el servicio y la actitud de los funcionarios que siempre se encuentran prestos a atender las solicitudes de los huéspedes.

Que solo tengan canales de televisión en portugués.