At first, checking in, I was informed they were overbooked!! Was very disappointed that my reservation for the room I booked was not kept. Even though my card was already debited in advance, when we arrived was informed that we could stay in a studio room, with no hot tub, and no separate bedroom This was unacceptable for my wife, me and 3 kids!
And that the price would be reduced and we could migrate to the bigger room the next day All of this started to make me upset and when voiced my concerns, Mr, Cameron at the front desk took care of it. HE MADE SURE WE GOT THE ROOM WE PAID FOR. For this I applaud you sir for making our short stay very well worth it.
ALSO, by the deep pool, one of the electrical pool light covers on the ground was exposed! Something I forgot to mention at the dedk, but please fix IMMEDIATELY as it can KILL SOMEBODY, Thank you!
I booked a room for 2 nights for my family and I. We stayed in the one bedroom with a hot tub in it, that alone was well worth it! We all had a bubbly bath when we were not swimming in the pools and going down the sweet slides!
Nice views of the water side, very clean inside the room, especially bathrooms and hot tub were spic and span. Garbage bins nearby, proximity to pool great, beach area in back with clean sand, no debris or rocks. Excellent control of a/c units and piping hot water!!! Very important indeed! Excellent customer service by Cameron at the front desk! He made sure we got exactly what we paid for, thank you sir! Overall a very enjoyable and relaxing experience, just what the family needed. Will definitely book again.