눉DO NOT STAY HERE. The Cove is beautiful and it should have been paradise and luxury, but our vacation (years in the planning), was completely ruined by inept, argumentative, or non-caring staff. I booked this Atlantis property, paying more for THE COVE because it had good reviews about the staff. No longer is this the case as they were taken over by Marriott and it is obvious that many staff resent this change and lack training, or just don't care. Right out of the gate they put us in the wrong room type despite explicit instructions to the hotel. We were forced to dial 0 for assistance to speak to the "Prompt Response Team" (anything BUT prompt). Waits of up to 30 min were common. Then they REQUIRED you explain even if you ask for a specific person. They told me that I MUST tell them what I need before they will transfer me (Room service, spa, front desk buttons ARE on the phone, but they are purposely disabled). THEN they ask you if you need anything else (I would have asked you already after waiting forever), THEN they ask you how your stay is going (It would be better if I wasn't stuck on the phone wasting time and NOW I know why it took you so long to answer my call in the first place), only then will they TRANSFER you and you have to explain yet AGAIN. THIS HAPPENS EVERY TIME YOU CALL. It makes you dread picking up the phone. Any requests and room service were filled WRONG or NOT AT ALL. Had to literally beg to get an extra bottle of water and you are made to feel like a criminal (they give you 2 small bottles per day). Ocean rules TOO strict. Spent literally 30 min total in the water over 4 days because they make you get out if lightening is within 20 miles, which in the Bahamas is MOST of the time. Food prices are OUTRAGEOUS. $3500 EXTRA billed to our room to eat for 4 people for 4 days and we didn't even eat at any fine dining restaurants. Price gouging is alive and well at Atlantis.
눇Sadly, this is a beautiful property completely ruined by inept and uncaring staff. Shuttle service through property helpful.