Check in was difficult, directions were not clear as to the 2 different ways of getting to the property, when arriving by the "river" side no one was there and it was nearly impossible to get someone to answer our calls to bring us across the river. Also when arriving at the reservation desk, exhausted, sweating, and breathing hard, from climbing down and up the stair way to get there, was not even offered water. Said to ask for some and had to ask if the fans above us could be turned on. Also received an email from Banana Bank with an offer to upgrade our room, which I replied I was interested but had a question re the cost-did not hear back from them, until it was mentioned to me at check in and the cost was not ok with me.
Beautiful grounds, interesting animals, wonderful horseback riding, friendly staff, INCREDIBLE FOOD and amount for value was unbelievable! Owner was incredibly accommodating after our reservation were not what Booking.com said they were and honored our price quoted for a nicer, larger room with AC.