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5384 Kitchener Street, L2G 1B7 Niagara Falls, Canada – Show map
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All Star Inn's staff speaks: English
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24-Hour Front Desk
Non-smoking Rooms, Family Rooms, Heating, Air Conditioning
1:00 PM - 11:00 PM
7:00 AM - 10:30 AM
Cards accepted at this property
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Based on 30 reviews
Value for money
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Everything in room was broken ( microwave,TV, furniture). Used bed sheets, dirty carpet, bad smell. It looked like nobody cleaned the room one week or more. Staff charged us more than we had in our booking confirmation and requested just cash. We did not have any another option (it was a long weekend), we stayed a night and then ran away from this ugly place.
I will I could submit pictures of the disaster we stayed in this weekend. We were in shock. And it was perhaps the most uninhabitable hotel I've ever stayed at. Staff-- argued with us that the price we paid on booking.com wasn't the correct price, and than tried to add taxes, even through our reservation said taxes were included in the price. They than tried to tell us that they didn't have rooms at that price available and that it would be $40 more for an available room. We had to argue to get it for the price we had booked for. Bathroom-- Our toilet had fresh pee all over the entire seat, there were wood chips all over the floor and in the shower, and the sink shot water all over the counter and floor. We also didn't have any toilet paper, towels, soap, or anything left for our use. The wall had several tiles that had fallen off, and the inside of the walls were visible through the gaping hole. Lastly, the bathroom didn't have a window, but instead had a piece of wood where the window should be. This piece of wood had large holes in it and didn't go all the way to the top of the window area. Bed-- Our bed sheet had a urination stain directly in the middle, there were hairs on the pillow, and the single blanket in the room had a large hole in it. I am so happy that we had our own sheet and blanket in our car from a day at the beach the weekend prior, because I'm sure we would have become sick sleeping on that bed with the hotel provided linens and blanket. Room-- We had 2 extra mattresses left in the room up against the wall, as if we were just given a storage room and they called it a bedroom. There was no alarm clock, no telephone, and one of the plugs didn't work properly. Outside-- All night there were semi-permanent residents of the hotel standing in the parking lot yelling at each other. Unfortunately I don't mean just for a little bit of the night.
WiFi was good. Location close to town.
Despite being booked for 2 nites approx 1 month in advance, they had no rooms for me. The owner drove me to a friend's accommodation that was only "5 mins" away. This turned out to be miles out of town. He & his friend smoked in the car en route. When I refused to take it, he tried to make me take a mattress on the floor of another room that was being renovated and had thrash, screws etc on the floor a filthy bathroom. After threatening me that I would have no accommodation, I pushed him to find me a place. This was more than double the price I had booked for. He told me that he would have a room ready for me at 7am the following morning at the All Star Inn. As I didn't believe him that it would be ready at this time, I didn't come back until 12.30pm the following day & sure enough, there was no room ready. I was sent out in the baking heat to wait for an hour. After all that, he still charged me.
location and price
the interior is all run down and could be improved
Water was cut off for about six hours upon arrival while the motel staff did repairs. TV did not work; was replaced. Carpet dirty; bathroom small with no shelf at sink. No toilet paper-had to ask for some. Had to ask for extra towels for party of 4.NO REFUND sign on door of office.
absolutely nothing as I have contacted your customer service department with our complaint.
the fact that my daughter and myself were accosted in the parking lot by permanment residents of the welfare inn / motel who deffinately was on some sort of drugs, and the drunk woman also a permanement resident, totally false advertising about this motel/inn
I arrived there and they did not have any reservation for me
There was no hydro and it was 40 degree outside. There was cigarette butts in the drains, no staff on site. There was drilling, sawing, banging and yelling going on at 5 am. This is the worst place I have ever stayed at and wouldn't even recommend it to my dog to stay there.
Filthy, smelled, door handles came off in your hand, crack heads at your door step. Many rooms had no doors, Inspected only available room and didnt stay, Worse hotel ive every seen,looked like something out of a bad movie or a third world setting ,
This was one of the worst places I have always been, never o there!!
We liked how close it was to Clifton Hill.
The staff were m.i.a half the time, two of the lightbulbs were burnt out, there were no towels or toliet paper. The hot water was timed and it took most of the day to heat up again and it reaked of moth balls. There were things there that were left by previous tenants everywhere. I personally was extremely disappointed in the stay and the only reason I would ever stay there again would be because it was really cheap, and that's a huge maybe.
The staff were very friendly. They allowed us to take out time in checking out and did not try to hurry us.
The electrical cords in the family unit were very unsafe. Did not want to use them at all. Our room was right next to the office and could hear all that was being said by staff.
.friendly and cooperative staff .budget friendly .location is excellent
.Need to improve facilities
Not in a very good area
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