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Most recent booking for this hotel was today at 01:14

Score from 747 reviews Good 7.6/10

Newest reviews for Hotel Universel Montréal

  • Leon
      Canada
    September 15, 2014

    Clean, quiet and clean. Very good room quality fir very reasonable price.

    Breakfast definitely does not match 4 star level. Our first expression was really good but after breakfast it was down big time. Something management has to thing about.

    9.2

  • Anonymous
      Canada
    September 14, 2014

    The price.

    10

  • Anonymous
      Canada
    September 9, 2014

    I really like the hotel, employers were kind and helpful and the place/room itself was nice and comfortable. I loved the tub :)

    9.6

  • Anonymous
      United States of America
    September 9, 2014

    I actually thought the beds were very comfortalble. Had a great night sleep.

    8.3

  • Kirk
      Canada
    September 8, 2014

    The location was good. Easy getting to and leaving the city. Parking was great as I had a truck. Its a 10min walk to the Metro. It is on a main bicycle route.

    The shower didn't have constant temperature taps.

    8.5

  • Jose
      Canada
    September 2, 2014

    Comfortable beds even though we were not in renovated rooms. Actually we're not keen on duvets, which tend to be the bedding of choice in renovated rooms. We find them too warm, especially in the summer, leading to the need to crank up the air conditioning or ask for blankets instead. Proximity to the Botanical Garden. Free parking.

    One of our rooms was close enough to a noisy outdoor utility (not sure what it was for) that affected sleep.

    7.5

  • Mark
      Canada
    September 2, 2014

    Near metro, tourist attractions

    Pool was small, restaurant expensive, not near restaurants in the city unless you use a car

    6.7

  • Anonymous
      United States of America
    September 1, 2014

    Staff friendly and helpful; rates reasonable; food at restaurant good; close to gardens/museums

    hotel isolated; not anywhere near shops, cafes, good restaurants, etc.; hotel shuttle very limited in range

    7.5

  • Kevin
      Japan
    August 31, 2014

    They upgraded us to a suite

    7.1

  • George
      United States of America
    August 27, 2014

    It seems like it has been newly renovated. It is near many tourist attractions lBiodome, Olympic stadium,planetarium ,botanical gardens, insectarium.

    The toilet is right next to the shower. There is only a sliding door separating you from the entrance of the room

    5.4

  • Michael
      United States of America
    August 27, 2014

    No Mirroir in room

    8.3

  • Karen
      Canada
    August 24, 2014

    free parking, restaurant food

    Noisy ice machine- move it to elevator area and several guests would be much more comfortable. Wi-Fi was very hard to connect to and unreliable.

    5.4

  • David
      United Kingdom
    August 23, 2014

    staff location rooms

    no breakfast included family of 4 cost CAD 50 each morning, which was expensive.

    9.6

  • Donald
      Canada
    August 22, 2014

    The hotel staff were the best helpful and great problem solvers. The restaurant was clean and its staff friendly. For the price well worth the value. The only problem I had was with booking.com and the staff were excellent if fixing it. As a disabled person I really appreciated the extra mile the staff went for me.

    The location made it a long way to downtown. The menu in the restaurant was lacking in choices.

    8.8

  • Xin
      Canada
    August 19, 2014

    There is a bad smell of their blanket I wonder if they wash it or not , and the inside swimming pool is so small OMG and btw it's dark and smells bad, if there is a problem in your room and you call front desk if they tell you someone will come in 15 minutes oh trust me on one will come even you show yourself in the front desk to ask someone, no one will come too. So this hotel cost me so much money and it's suck, why you guys don't spend the same amount of money and stay in a real goooood hotel.

    3.8

  • Gholam
      United States of America
    August 19, 2014

    location

    7.1

  • Norman
      Canada
    August 18, 2014

    cost , location

    staff sent me to an occupied room embarrassing brought my cot for my son put the mattress on the floor took the cot then shrugged off both topics when I asked about them

    7.1

  • Anonymous
      United States of America
    August 18, 2014

    I liked our spacious room but our bed and living room was one and the same-no room separation at all! With large fire doors opening and closing at all hours we didn't sleep well. The breakfast was not included and was quite expensive for simple diner selections. The waitstaff were not welcoming or attentive. Our orders or checks were mixed up more than once in our week long stay and I speak French so how did that happen?

    Too many people, not enough guest preference or perks other than a few attraction discounts. The food needs an update as do the room and pool areas. The fire doors are too loud! The quiet after 10 pm rule needs to be enforced! We did not sleep well. Also, the bartender mixed up drink orders and charged us for someone else's bar tab! We will not be returning since we found this hotel to be more about comedy than quality and the joke is on the unsuspecting guests. C'est dommage. It is in a great location that could be peaceful if the hotel management kept a better eye on their hotel.

    5.4

  • Louise
      Canada
    August 17, 2014

    the site the suite with jacuzzi

    no possibility to order breakfast because no answers at eleven o'clock The blankets are foam and really not confortable the pillow too. louise from Sherbrooke

    5.8

  • Judith
      United States of America
    August 16, 2014

    Location was great for walking to Olympic park and METRO.

    It rained and the indoor pool was not open.

    7.1

  • Nelson
      Canada
    August 15, 2014

    People that work there where great bar was really nice

    The room wasn't what I was thinking I was getting the carpets were so dirty they came in and had them cleaned I wasn't very happy do to it being so busy in Montreal I was stuck with this hotal for a week really need new carpts in the rooms

    6.7

  • Anonymous
      United States of America
    August 15, 2014

    Location

    Poor beds Poor shower Breakfast coupon was a rip off

    5.4

  • Robert
      United States of America
    August 13, 2014

    Very friendly and helpful staff. Large rooms, very modern. Good on site restaurant. Free Shuttle to Metro stop and other close by locations. Great Location near Olympic Park and Biodome. Very clean rooms.

    No stamps for sale at hotel or newspapers. Rooms a bit pricey. Sink had faucet on side an not in center. A little bit cumbersome. Light in all lamps in room were not that bright, nor were the over head lights.

    8.8

  • Kevin
      Japan
    August 13, 2014

    We got a free upgrade to a suite, which made my daughter happy, as she had her own space.

    We had to wait for our check-in.

    6.7

  • Daniel
      Canada
    August 12, 2014

    Not much

    Un clean, rooms need to be renovated. Service is slow

    2.5

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