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Newest reviews for Hotel Universel Montréal

  • Anonymous
      United States of America
    September 1, 2014

    Staff friendly and helpful; rates reasonable; food at restaurant good; close to gardens/museums

    hotel isolated; not anywhere near shops, cafes, good restaurants, etc.; hotel shuttle very limited in range

    7.5

  • Kevin
      Japan
    August 31, 2014

    They upgraded us to a suite

    7.1

  • George
      United States of America
    August 27, 2014

    It seems like it has been newly renovated. It is near many tourist attractions lBiodome, Olympic stadium,planetarium ,botanical gardens, insectarium.

    The toilet is right next to the shower. There is only a sliding door separating you from the entrance of the room

    5.4

  • Michael
      United States of America
    August 27, 2014

    No Mirroir in room

    8.3

  • Karen
      Canada
    August 24, 2014

    free parking, restaurant food

    Noisy ice machine- move it to elevator area and several guests would be much more comfortable. Wi-Fi was very hard to connect to and unreliable.

    5.4

  • Gholam
      United States of America
    August 19, 2014

    location

    7.1

  • Louise
      Canada
    August 17, 2014

    the site the suite with jacuzzi

    no possibility to order breakfast because no answers at eleven o'clock The blankets are foam and really not confortable the pillow too. louise from Sherbrooke

    5.8

  • Judith
      United States of America
    August 16, 2014

    Location was great for walking to Olympic park and METRO.

    It rained and the indoor pool was not open.

    7.1

  • Nelson
      Canada
    August 15, 2014

    People that work there where great bar was really nice

    The room wasn't what I was thinking I was getting the carpets were so dirty they came in and had them cleaned I wasn't very happy do to it being so busy in Montreal I was stuck with this hotal for a week really need new carpts in the rooms

    6.7

  • Robert
      United States of America
    August 13, 2014

    Very friendly and helpful staff. Large rooms, very modern. Good on site restaurant. Free Shuttle to Metro stop and other close by locations. Great Location near Olympic Park and Biodome. Very clean rooms.

    No stamps for sale at hotel or newspapers. Rooms a bit pricey. Sink had faucet on side an not in center. A little bit cumbersome. Light in all lamps in room were not that bright, nor were the over head lights.

    8.8

  • Kevin
      Japan
    August 13, 2014

    We got a free upgrade to a suite, which made my daughter happy, as she had her own space.

    We had to wait for our check-in.

    6.7

  • Daniel
      Canada
    August 12, 2014

    Not much

    Un clean, rooms need to be renovated. Service is slow

    2.5

  • Juliet
      Canada
    August 12, 2014

    Area was central to get around

    For the price per night I thought it would include breakfast or at least water provided in the bar refrigerator.

    7.5

  • Anonymous
      Canada
    August 12, 2014

    Fantastic location, two pools, very clean

    Renovations, but that's temporary!

    9.6

  • Alison
      Australia
    August 11, 2014

    Restaurant staff, proximity to metro station. Free parking.

    Damp room, bedding too small and inadequate. Smoking area adjacent to entrance. Cost per night far too expensive for the dingy and damp basement room 10km from the city.

    3.8

  • Lori
      Canada
    August 9, 2014

    my kids loved the fact that it had two pools , free parking was a bonus good value mini fridge

    a little to far away from downtown, maid didn't clean the room well after first day nothing wiped down ,

    5.4

  • Anonymous
      Canada
    August 8, 2014

    Location, Staff, Comfort, WI FI

    Pool water was too cold

    7.9

  • Nancy
      United States of America
    August 7, 2014

    Quiet. Close to biodome and lovely park and gardens across the street. Walking distance to metro which we used twice to get into the city. Food in restaurant was very good. No charge for parking!! Thanks so much for that! I like that you include a shower cap .

    I would have preferred softer bath towels. They were kind of scratchy The last day I got one! The elevator is sooooo slow. I discovered the one at the end near our rooms which the maids use. I hope it was ok to use that one. Very convenient.

    9.6

  • Anonymous
      Canada
    August 4, 2014

    The front reception staff gave good advice for the area.

    7.9

  • John
      Austria
    August 4, 2014

    free parking clean, spacious rooms convenient to biodome, etc. reasonably priced for a late booking

    nothing within walking distance (other than biodome)

    6.3

  • Anonymous
      Canada
    July 31, 2014

    Definitely 4-star accommodation; across the street from the Planetarium, Insectarium & Olympic Stadium. Awesome last minute deal from Booking.com too!

    10

  • Mehdi
      France
    July 30, 2014

    Location was good Some rooms were renovated Some not The renovated room was very clean

    Ask them don't give you old room That is not clean

    8.3

  • Anonymous
      Singapore
    July 30, 2014

    Room is clean and nice...

    some of the staffs are not helpful and are upset. at midnight I back to the hotel and was very tired, my keys aren't working, and I went to the reception and his get angry on me that you are wasting my time!!! and also on my checkout, I had my laptop with me, and I put it on the reception desk, and the receptionist got upset and told me in a very rude way that put away your stuff and get into line!!! beside the staffs, pooor breakfast and restaurant, very old and slow elevator, the new rooms are fine.

    5.4

  • Allan
      Canada
    July 28, 2014

    Location, staff, services, pool.

    Elevators... not enough and the wait was sometimes a bit long.

    9.2

  • Daniel
      Canada
    July 27, 2014

    Room size was excellent

    Checking in & out was not efficent room wasn't ready when we checked in not enough staff on to handle the lineups

    7.5

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