The clerk who checked us in at around 2:30 pm on Jan.24th was rude, insulting, condescending and unhelpful - eg.
I needed to confirm a flight with Air Canada for my daughter; when I asked if there were phone #'s in the room for airlines, she haughtily informed me that "they don't do that anymore - look it up on Google" - upon entering our room, I found the Best Western room guide with ALL AIRLINE PHONE #'S LISTED! I don't know whether she was uneducated about your property or simply rude; either way it was unacceptable. Also, I was unaware of the practice regarding an authorisation on my credit card for our stay; had she explained it to me, there would not have been a problem. Instead of doing so, she treated me as if I was stupid and just kept saying "it's our policy, don't worry about it Ma'am". When I became upset, she simply told me "I won't talk to you if you are going to act this way." I have no idea if this is the norm for her behaviour, or if she had a problem with me; either way, she needs to be educated in Customer Service. Having said all that, I must say that the other staff (Jocelyn in particular) went out of their way to rectify the matter when I voiced my disgust at the treatment I had received. The gentleman who checked me out on the 26th was extremely helpful as well. I stay with Best Western because up until now the properties have been good, but most importantly, the service has always been stellar. I was absolutely shocked by the way I was treated at the hands of your Front Desk Clerk upon arrival.
With the exception of check in, overall a pretty decent place to stay.