It was a busy weekend, so we'll give the staff the benefit of the doubt, but we were disappointed they were not able to accommodate our request for early 2:00pm check-in OR late 12:00 noon checkout. We also tried to have breakfast in the restaurant at 9:30am, but there was only 1 waitress on staff, and after waiting for over 20 minutes just to order a coffee, we gave up. Hotel has a bit of a musty smell, but rooms are clean and facilities are well maintained. Fitness room is a little sad, no pool, business centre is expensive to use.
Great location for exploring the downtown. It couldn't be any closer to the Harbour Air terminals, though it's approx. 30 minute walk from the Departure Bay Ferry. Close to many cafes, boutique shopping, Fort Bastion, the Harbourfront walk, and other quaint spots. Great place to stay if you're on the Nanaimo Bar trail.