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Newest reviews for Best Western Plus Highland Inn & Conference Centre

  • Ilana
      Canada
    August 25, 2014

    The hotel has a really good breakfast with good and helpful staff. During the breakfast the staff is always present. It is very cool to have a pool with the large roofed space in between two hotel's wings.The rooms are nice and clean and good equipped.The beds and bedding are good.

    The WiFi is bad,not working in the rooms.The stairs in the entrances are kinda dirty and there is a strange smell.However there is no smell in the room.

    7.9

  • Anonymous
      Canada
    August 24, 2014

    Bathrooms were dirty. A/C was not working. Rooms smelled bad. Carpet was dirty. Breakfast was not very good -- plastic dishes, food was not good.

    5

  • Anonymous
      Canada
    August 23, 2014

    The staff was very nice and accommodating.

    The decor was tired and dated. The stairway was dirty and stayed there way through our visit. Breakfast was just ok.

    6.7

  • Brett
      Canada
    August 10, 2014

    Good location.

    Bugs in the bathroom: ladybugs and fruit flies. Internet extremely spotty. Check-in did not issue swim towels or explain that they had them.

    5.8

  • Sally
      Canada
    July 31, 2014

    Fabulous pool! Excellent rooms!

    Nothing...

    9.6

  • Anonymous
      Canada
    July 18, 2014

    Clean room; comfortable bed; good breakfast.

    We asked for a quiet room. At 2:a.m. we were awakened by a bunch of rowdies outside our door swearing and cursing at each other. No private security available; just counter clerk who spoke with them and got them in their room next to us. Noise till 3:30 a.m. Was told by the morning desk clerk that staff knew these folks next to us were rowdies. Why did they give us that room when we asked for a quiet one?

    7.9

  • Elaine
      Canada
    July 16, 2014

    Complimentary breakfast had a nice selection. Location near shopping. Free paper. Polite staff. Nice view of pool.

    Air conditioner would make a loud clicking sound like someone was coming in the door every time it turned on. It was quite loud and it woke me up all night long thinking someone was breaking in. The complimentary breakfast is set up in the same atrium as the pool and spa. It was very warm and humid to the point that I could not wait to get out. The breakfast was set up in a rather disorganized fashion. You would get your coffee and then have to go back in the line to add cream. There was no yogurt available. There seemed to be a lot of congestion and it did not run smoothly so a reordering of food layout or tables is recommended. The hallways smelled like cigarette smoke. The door to enter our wing does not have a push button so it was difficult to use our key card and then open the door and get luggage through when our hands were full.

    7.5

  • Adam
      United States of America
    July 6, 2014

    The room was very nice, and the bed was very comfortable. The breakfast was also quite nice.

    The only thing I didn't like was the television. I'm sure the maximum volume was preset which is a reasonable thing to do to keep the noise down, but we could barely hear it even at the highest level.

    8.8

  • Ignazio
      Canada
    July 6, 2014

    Room was nice size...but not very clean

    Hallways and exits were dirty

    4.2

  • Joe
      Canada
    June 27, 2014

    Everything

    8.8

  • Royden
      Canada
    June 20, 2014

    general atmosphere and willingness to help

    saw one mouse

    10

  • Norie
      Canada
    June 3, 2014

    the pool and hot-tub

    10

  • Arthur
      Canada
    May 21, 2014

    Wow. nice hotel with pool

    Broken spa jet EH. should be fix it up when it is broken

    6.7

  • Anne
      Canada
    May 15, 2014

    everything was great as above

    10

  • Brian
      Canada
    May 13, 2014

    Room was clean and comfortable

    People walking and talking in the hallway could be heard in the room. Breakfast food was terrible.

    8.3

  • Anonymous
      Canada
    February 27, 2014

    Location and price. We used to stay exclusively at Best Westerns because up to now they were consistently good.

    Filth, poor service, terrible breakfast, needed plumbing repairs. We will pay more elsewhere to get piece of mind.

    5

  • Anonymous
      Canada
    February 20, 2014

    Great value for price!

    nothing, was great for small town hotel.

    8.3

  • Farid
      Canada
    February 18, 2014

    Breakfast wasn't there? Nor coffee

    5

  • Anonymous
      Canada
    February 18, 2014

    breakfast - selection of cold cereal, porridge, eggs, sausage, hash browns, waffles/pancakes, baked goods, fruit. Family friendly - good pool for the kids.

    coffee was terrible in the room and at the lobby/breakfast. luke warm hot tub (apparently kept this way on purpose for health and safety reasons), room looked out over the pool (had to keep drapes closed to prevent 30 kids looking in). Hotel bar/restaurant closed on sunday. vending machines had sold out of most drinks

    6.7

  • Anonymous
      Canada
    December 30, 2013

    Liked the service and prompt atttention to our needs.

    7.5

  • Anonymous
      Canada
    December 29, 2013

    Cold pool, tired facilities.

    6.3

  • Anonymous
      Canada
    November 27, 2013

    It was big! The atmosphere was great! Clean and big bright breakfast area!!!!!!

    They promote the option to rent movies which was a selling point for me as I have three kids under 11 and am a single mom and when I wanted to rent one I called the front desk and they said the option was no longer available! The blankets available are not up to date! I stay in hotels a lot and a duvet is always on the bed! The blanket offered was barely sufficient!

    9.2

  • Anonymous
      Canada
    October 24, 2013

    simple and clean

    Front desk staff was missing at times

    5.8

  • Larry
      Canada
    October 15, 2013

    It is a nice facility close to everything.

    9.6

  • Anonymous
      Canada
    October 3, 2013

    quietness,cleanleness

    the entrance door glass needed cleaning

    7.5

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