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Newest reviews for Best Western Plus Royal Brock Hotel & Conference Centre

  • Virgil
      Canada
    August 25, 2014

    The hospitality and kindness of the staff.

    The long distance from the lobby to our room. And the floor of the bathroom was covered in water in the morning.

    5.4

  • Daniel
      Colombia
    August 24, 2014

    Excellent location if you want to be close to malls and the university. Great breakfast and spacious rooms. The staff are eager to help.

    If you're looking to experience downtown, then the hotel might be a little bit far away. Not a lot of nightlife around the hotel.

    9.2

  • John
      Canada
    July 9, 2014

    adequate accommodation at a good price. enjoyed the breakfast options. would definitely stay again.

    10

  • Sandra
      Canada
    June 18, 2014

    The room was beautiful

    It was unfortunate that we never got to actually sleep in the room or enjoy the breakfast as we had to check out at midnight due to an emergency with our son. We had to race back home and be with our son in the hospital :(

    7.1

  • Ted
      Canada
    June 12, 2014

    The location right next to the university is excellent. The complementary breakfast is very good (except for the coffee which was quite bad).

    Water in room was cold most of time, even after running shower & sink for some time. The last morning (when hotel was full) was only time I managed to have a warm shower. Fridge in room froze vegetables put in it. There was a fair amount of lint on floor even after room had been clean in morning. The arms on the two chairs I used in the breakfast dining room came apart when I went to move the chair. The air conditioner compressor was quite noisy.

    3.8

  • Allan
      Canada
    May 29, 2014

    Morning coffee supplies not replaced properly and breakfast should go on until 11 a.m.

    7.1

  • Anonymous
      Canada
    May 23, 2014

    The night time desk clerk was a a bit ride but the manager before was great

    6.3

  • Anonymous
      Canada
    May 17, 2014

    As above.I would happily stay again or recommend it

    9.6

  • Diane
      Canada
    May 13, 2014

    location

    breakfast was bad food not healthy and the hotel front desk staff were not overly pleasant and they have no movie channel to rent movies or email to send my bill. Not exactly a cutting edge hotel chain. In only stayed there b/c my son had a swim meet in Guelph would not stay again.

    6.7

  • Anonymous
      Canada
    May 6, 2014

    Quiet

    Weird setup to get to room, up elevator, down stair

    7.1

  • Zelda
      Canada
    April 20, 2014

    The Breakfast

    wireless

    8.3

  • Anonymous
      Canada
    March 25, 2014

    Convenient location to university

    No restaurant except for breakfast

    8.3

  • Eileen
      Canada
    February 22, 2014

    Staff very friendly and helpful

    Some problems with keys and rooms (meeting and guest rooms) Feels a bit outdated Would like option of dark roast coffee too

    8.3

  • Tracey
      Canada
    February 22, 2014

    -convenient location -spacious, clean room -courteous, friendly staff -easy check in/out process -reasonable price -breakfast included -good food in restaurants

    -room was cold, couldn't get enough heat - cold air from windows -needs improved lighting in rooms (ceiling light) -confusing to find lobby from 3rd floor using stairs -bed sheet was stained with dried blood drops

    9.2

  • Lisa
      Canada
    February 18, 2014

    This is our favorite hotel when staying in Guelph. Close to everything, easy access. The staff are friendly and helpful. Always willing to accomodate your requests if possible. The breakfast is very good and includes hot items which is a nice change from the standard muffins/coffee.

    10

  • Roy
      Canada
    January 9, 2014

    Room was spacious and clean and breakfasts were god and consistent

    Cold shower

    8.8

  • Anonymous
      Canada
    November 24, 2013

    I won't be booking with Booking.com anymore- I payed more for my room on line than my daughter did by telephone- so I'm finished booking on line

    9.4

  • Laurence
      United States of America
    October 30, 2013

    Location was excellent as I had business at the Guelph Food Tech Centre.

    View our the window was of a busy street.

    9.6

  • Nicole
      Canada
    October 22, 2013

    Great place friendly staff clean will definatly stay again

    10

  • Ted
      Canada
    September 25, 2013

    breakfast very Nice but cold definite smell of smoke in room

    7.5

  • Anonymous
      Canada
    September 5, 2013

    the location was fabulous right across from U. Guelph and close to a lot of shopping. The check-in was very fast.

    Inadequate directions for finding our room had us wandering around the conference centre. The coffee in the morning was very weak.

    8.3

  • David
      Canada
    August 13, 2013

    Large comfortable room and great breakfast.

    7.5

  • Anonymous
      Canada
    July 31, 2013

    friendly

    no newspaper

    7.9

  • Anonymous
      United States of America
    July 5, 2013

    no one cleaned up surrounding grounds on hotel property which desperately needed it

    5

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