BEST WESTERN PLUS Sands  

We did not like the barking dog from 9:30 to 11:00pm. We had asked for a quiet room at the desk and we were located close to an electric motor that ran continuously and the dog that was left alone and barked every time there was noise in the hall! You provide an excellent coffee maker , but cheap paper cups. They don't go together! We appreciated the 'buy-one-get-one- free coupons', but they are a poor replacement for the free continental breakfasts we used to get! That program should be renewed then we shall return. Leon and Joan Dutfield

Liked being close to beach and Elliott Bay

Street noise on beach side can be a bit much. Would help to have a fan for 'white noise'.

Well at first our room wasent ready when we first arrived and either way we dint like the look of our first room green carpet etc 4th floor.. It just looked ghetto picture wise they fulled us because the hotel dint look nothing like what we saw on the sites... Then they transfered us on the fifth floor to make it up to us since the first room wasent ready but it got worst the second room the closets were broken bed wasent done so we had to go back down and we were exausted and mad and the man that was serving us got nervous and dint know what to tell us so he asked us if we could go to lunch and he would watch our luggages on the side of the counter with a sticker on them and he guaranteed us on our way back from lunch he would have a room ready for us,, so we went out came back and he gave us the key to our room which was still on the fifth floor since the hotel has fifth floors only and this time we had the best room of the hotel with a balcony sofa n all.. Loll they had know choice but to give us the best room at this point it looked really bad on them until we had the best room:p

The fact that their not organized

The staff were unbelievably fantastic!!!! Peter and Jessica at the front desk along with all the others who's names I cann't remember we friendly, informative and a real pleasure to deal with. Cann't say enough about the staff! The cleaning/house keepers were friendly and very accommodating. The staff makes your hotel!!!!!!!!!!!

I have no complaints. The rooms were comfortable, clean and well maintained. The location is why I first chose the hotel, but the staff made it even better!

I booked it because it was close to my family who I was visiting, I felt as a senior travelling alone very safe and the staff was very nice

Perfect location, varieties of restaurants nearby, & near robson st, which can shopping around. Also, 2 min walk to english bay & 15 min walk to stanley park

Charge too much on hotel guests car parking

Clean comfortable great location. Staff was friendly, beds and linens good quality, flat screen tv, free wi fi in room. Overall a great choice for the price

Without noise

2Rd flow had lots of noise from the outside. Better choice is higher than second flow. And I booked the queen size room, but hotel gave me different room, not like the web side.

Location, the friendly staff, makes visiting friends in the city great. Finding Booking.com was a big bonus!

The was nothing about the Sands I did not like or found less than I expect from Best Western.

I had to have a dog friendly hotel. This hotel is perfect for that. It is close to English Bay and Stanley Park is on your doorstep. On top of that it is in what I consider to be the most vibrant area of Downtown - Davie/Denman Streets. It is about a 20 minute walk from Robson St where all the main shopping is, but this was the perfect spot for me with a dog. The cleaning staff were excellent and allowed me the peace I required. The desk staff were very accommodating of certain requests. I would highly recommend this hotel for anyone requiring a good, clean hotel room with fast internet access that is dog friendly.

The only thing I could think of that perhaps could be improved is that the carpets were a little tired and stale. Also the room isn't particularly large.

The Best Western Sands had very friendly, helpful staff and the hotel accommodated pets, which we needed.

Even if the web site stated shuttle service, there was none available at this time of year. The 10 minutes drive to airport was actually 20 min and cost 35.00 cab each time.