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Newest reviews for Best Western Plus Vernon Lodge & Conference Centre

  • Collette
      United Kingdom
    September 15, 2014

    choice of restaurants

    seemed quite dingy , overpriced in comparison to other BWplus hotels for not the same luxury.

    7.1

  • Lynn
      United Kingdom
    September 14, 2014

    Good location

    Room smelt musty

    7.5

  • Sharon
      Canada
    September 4, 2014

    I love, love the swimming pool at the vernon lodge. The water is warm so a person can stay in for a long time without getting cold. The greenery inside is lovely and the food in the restaurant is delightful.

    10

  • Robert
      Canada
    September 2, 2014

    See above

    Your Wi fi is non existant if you are not a shaw customer

    7.1

  • Anonymous
      Canada
    August 31, 2014

    Great service

    7.9

  • David
      Canada
    August 23, 2014

    Location Price

    Check-in was slow. No other customers.It was the usual story. Couldn't find my reservation even with a booking number. The standard "computer is show today" excuse. Checked in finally and then it turned out it was the wrong room, so we started over... 20 minutes later. No apologies for the confusion or delay. Room over looked the pool. It was noisy but not too bad. It was very stuffy and very warm and humid. The air conditioning didn't seem effective. When I called the front desk they was some mumbled excuse, and a brusk comment about the poolside rooms are always pretty humid. It made for a poor sleep. I mentioned both issues upon checkout. General indifference. Again no apology, quick with the excuses though. I didn't expect a free room but lack of concern was disappointing. I won't be back.

    7.1

  • Elaine
      Canada
    August 19, 2014

    The Attrium was lovely, it has a creek that runs through it! Really good food! Wonderful staff!

    Would have been nice if we had a balcony!

    7.9

  • Gay
      Canada
    August 19, 2014

    Facilities available.

    Location of room.. On first floor ..very dark.

    7.9

  • David
      Canada
    August 18, 2014

    The room was very nice. Food was great. Staff were nice.

    Not much of a view.

    9.6

  • Don
      Canada
    August 18, 2014

    garden area amongst the restaurant

    pricing - could have been better

    8.8

  • James
      Canada
    August 17, 2014

    Excellent queen beds.

    Hot tub was not looking good. Low water level and very small. 4 people max!

    9.2

  • Sharon
      Canada
    August 15, 2014

    I love the Vernon Lodge. I have stayed there many times and have always had a good experience. I love the food offered there, the pool is fantastic and the staff friendly.

    9.6

  • Lisa
      Canada
    August 14, 2014

    The pool feature was nice but not enough to make it worth it to stay here again

    Bathroom was dirty, hairs found in the tub. Checked in late and went to crawl into bed and the linens looked slept in... Yuck! The hotel didn't seem all that busy, yet for 150/night, my view was of a back lot and garbage cans. The hotel is out dated and needs some nice little things to bring more comfort to your stay... Maybe more bathroom treats like lotion and qtips, better quality linens and free bottled water as a nice guesture. I was given no info on ameneties at checkin and wifi never worked

    3.8

  • Robert
      Canada
    August 13, 2014

    EVERYTHING YOU NEED. CLOSE TO MANY THINGS THAT YOU WOULD LIKE TO SEE AND CLOSE ANY SHOPPING YOU MIGHT NEED T

    SMOKERS WERE STANDING TO CLOSE TO THE MAIN ENTRANCE AT TIMES. MOST OF THESE PEOPLE WERE FROM THE PUB AT THE MAIN PART LOBBY.

    10

  • Timothy
      Qatar
    August 10, 2014

    View of central atrium was unusual and pleasant

    Air conditioning did not work well Noise through window from atrium was too much

    6.7

  • Glen
      Canada
    August 7, 2014

    The people were friendly and helpful. Lisa in the evening was always there with a smile

    The fact that I had to pay $ 15.75 per night (14 of them) for my 3 pound Yorkie who we kept in a dog playpen while in our room.

    8.3

  • Cheryl
      Canada
    August 6, 2014

    The staff were very friendly. Clean rooms and close to all amenities. Excellent food and entertainment in Checkers.

    The air conditioning that was not self controlled. Room a little muggy.

    10

  • Anonymous
      Canada
    August 6, 2014

    very accommodating staff

    no breakfast buffet included, main level rooms overlooking courtyard not easily accessible with luggage cart - had to carry luggage up stairs

    5.8

  • Herb
      Canada
    August 6, 2014

    Beds were comfortable.

    Hiked the price for long weekend to $240 for a room with two queen beds. I usually pay around $110 to $120 for this room. I thought I was paying extra and getting a super nice room. Room was not very clean. Hair in bathtub and food from previous guests still on floor. Should have complained right away, but we were tired when we arrived late at night after long drive. Mentioned it to front desk in morning and the response was in the line of, "oh, that's too bad, we'll mention that to the cleaning staff". No discount on extremely overpriced room. Wi-Fi was terribly slow. Our window looked out onto a big huge air duct and a ladder. Oh, and I almost forgot, we only got about 5 channels on the tv. We told them about this too, but they didn't seem too phased. So they made over double what they should have made off of me for the night ... thing is though, they'll never make another cent off of me.

    5

  • Marilyn
      Canada
    August 5, 2014

    My family were able to pick us up easily and we had two family gatherings in your excellent dining room

    8.8

  • Barbara
      Canada
    August 1, 2014

    Front desk staff were excellent.

    Rate per night was a little high for a little tired resort but was convenient to our event location

    7.5

  • Greg
      Canada
    July 30, 2014

    The pool and the ability to bring my dog and the friendly staff

    I thought the pet friendly rooms would have direct access to the outdoors. Unfortunately you have to walk a long way through the hotel and then the entire length of the parking lot to get to a very small grassy area for your pet. This area has an overgrown small path to nowhere that the local drunks tend to hang out near. My vehicle was broken into, which was caused by my family member leaving it unlocked though - we only had change taken and luckily no damage.

    5.4

  • James
      United Kingdom
    July 27, 2014

    Lovely interior with atrium and swimming pool. The staff were amazing, especially manageress Tracy. She was so cheery and helpful. She made us feel so welcome. Allan helpful also and Matt in restaurant was so professional and hard working. Nicest group of people. Great pool an atrium.

    Nothing.

    10

  • Anonymous
      Canada
    July 26, 2014

    The staff were friendly and helpful and the meal in the restaurant was good.

    The location, the pool was too deep for little ones, property a little dated, too expensive!!!,

    4.6

  • Jayson
      Canada
    July 21, 2014

    Checkers pub food and service was amazing

    Couldn't order in room movies because of putting $500 deposit, really just wanted to rest one night and couldn't watch a movie. Cable was also pretty basic

    8.8

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