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Customers who viewed Best Western Plus Hotel Universel also viewed:

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Newest reviews for Best Western Plus Hotel Universel

  • Diane
      United States of America
    September 14, 2014

    Restaurant Beds Convenient to shopping

    Nothing

    7.5

  • Brian
      Canada
    September 10, 2014

    Rooms were a very good size, comfortable and quiet.

    Hallways were dim.

    10

  • Anonymous
      Canada
    September 1, 2014

    breakfast buffet was good

    mattress needs to be replaced, didn't sleep well

    7.9

  • Anonymous
      Canada
    September 1, 2014

    Room was very nice. bed was extremely comfortable. Breakfast was fantastic!

    Ice machine was way too loud near room.

    7.5

  • Joseph
      Canada
    August 22, 2014

    -Wi-Fi was fast -Beds were comfortable

    -Rooms looked dated -Breakfast was over priced (even with $10 coupon) -Pool opened too late in the morning to use facility (8:00am)

    5

  • Brian
      Canada
    August 21, 2014

    Very clean, great size rooms with a very comfortable bed.

    Hallways need better lighting and updating.

    9.6

  • Brian
      Canada
    August 20, 2014

    Facility

    No dislikes

    10

  • Walter
      Canada
    August 19, 2014

    Clean and convenient place to stay. We have returned on more then one occasion and will return again.

    8.8

  • Tina
      Canada
    August 17, 2014

    Beds, cleanliness, great decor

    Had problems with the tv remote but staff was very helpful

    9.6

  • Daniel
      Canada
    August 17, 2014

    I liked the friendly helpful staff. The room was very clean, the bed was very comfortable. No noise from other guests.

    7.9

  • Denise
      United States of America
    August 14, 2014

    It was a great hotel easy to get to and clean.

    10

  • Lorraine
      Canada
    August 12, 2014

    Good and comfortable beddings, air conditionning work well. We like the fact that we where also able to open the patio door and get fresh air from outside. The pool is inviting, and the mini brunch is a full meal! The gaited parking was securing because We also had a boat with us.

    Tv was a bit of a puzzle.

    10

  • Anonymous
      Canada
    August 12, 2014

    excellent location near restaurants, shopping and freeway

    one small elevator for large hotel restaurant breakfast credit instead of free breakfast at hotel restaurant

    8.3

  • John
      Canada
    August 10, 2014

    My Visa account was incorrectly charged,$200. As opposed $119.56. Please correct and advise.

    7.5

  • Anonymous
      Canada
    August 9, 2014

    There should a list of what TV channels are available.....almost every channel we selected from the guide indicated it was not available.

    9.2

  • Anonymous
      Canada
    August 8, 2014

    The bed was quite comfortable! The front desk staff were very friendly. Regardless of my issues I would still stay here again.

    There were slight issues. The cleanliness was slightly questionable...there were hairs on the floor of the washroom when we arrived. The carpets also needed to be steam cleaned. The elevator also needed repair. The wifi also kept cutting out.

    8.3

  • Anonymous
      Canada
    August 5, 2014

    All the staff including housekeeping were very nice.

    The breakfast voucher was a nice touch but would have preferred a free continental breakfast. We were on our way early in the morning and didn't want to pay that much for breakfast. We went and picked up something to go instead

    10

  • Sylvie
      Canada
    July 25, 2014

    cleanliness and comfort

    none

    9.2

  • Lisa
      Canada
    July 20, 2014

    -on a main route between eastern quebec and ontario -pool was great for kids -offered a discount coupon for breakfast

    -room was hot even after turning the a/c up -couldn't open the window because of the loud traffic -woke up in the middle of the night and couldn't sleep because of the loudness of the highway traffic

    5.4

  • David
      Canada
    July 20, 2014

    convienent location off highway

    no morning coffee in lobby

    7.1

  • Sharon
      Canada
    July 20, 2014

    Clean, friendly, spoke English without hesitation. Breakfast not included but they give you a voucher for 10.00 to use at breakfast.

    Couldn't get TV to work and desk person couldn't help but offered to move us. Morning person said there was just one button to push.

    10

  • Betty
      Canada
    July 18, 2014

    When I ordered on line it said complimentary breakfast was included, but it wasn't. After we complained they gave us vouchers for $10.00 for breakfast.

    7.9

  • Cheryl
      Canada
    July 18, 2014

    the room

    the breakfast had to wait for the eggs after we had our toast done no bacon at 8 am.no milk had to wait for milk and coffee.Not impressed at all for the money So everything even the boiled eggs were in the fridge cold.Scrambled eggs were not ready.Wont go again

    7.1

  • Anonymous
      Canada
    July 16, 2014

    We had a great evening meal in the pub. The view from the room

    9.6

  • Anonymous
      Canada
    July 15, 2014

    Overall, great hotel, pleased with facilities Gentleman (I think Matais) at check in was extremely friendly, excellent

    Could have used a table set in room Room was very noisy due to pool in central core. Pool did not close when scheduled.

    8.8

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