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Newest reviews for Best Western Ville-Marie Hotel & Suites

  • Norman
      United States of America
    August 17, 2014

    Excellent location, next to McGill University, blocks away from the arts district and not far from shops and restaurants in the heart of downtown. Staff were especially friendly and helpful

    Facilities need a bit of upgrading

    6.7

  • Norman
      Canada
    August 16, 2014

    The room, bed and cleanliness were great. Location to downtown eateries awesome. The General Manager, Mr. Zikry, was so personable. Obviously cares about what he does and hires staff who emulate him.

    Have to have patience due to off-site parking, but many downtown city hotels have the same issue.

    9.6

  • Anonymous
      Canada
    August 14, 2014

    Staff is always very friendly, they remember your name! Breakfast is great in the little cafe.

    10

  • Anonymous
      United States of America
    August 5, 2014

    Location Decor and cleanliness Staff were acommodating

    Pricey - a lot of money per night plus parking fees Over priced cafe

    9.6

  • Anonymous
      Canada
    August 5, 2014

    Very comfortable bed, clean washroom.

    The rate was a bit high for what I got.

    7.5

  • Paul
      United Kingdom
    August 4, 2014

    Fantastic hotel location and staff were very friendly.

    10

  • Marian
      Canada
    August 3, 2014

    Staff were great

    Price

    9.2

  • Marian
      Canada
    August 2, 2014

    Location close to Saint Catherine St., excellent restaurants and metro.

    All the taxes on the hotel room.

    9.2

  • Anonymous
      Canada
    August 2, 2014

    location, clean

    exterior is not too attractive

    7.5

  • Barbara
      Canada
    July 25, 2014

    The proximity to McGill where I was attending a function.

    The extra $15 to leave my car until 3 pm. $25 was enough in parking fees.

    8.3

  • Ayse
      Turkey
    July 23, 2014

    Its location is very good

    Internet connection is very poor.

    8.3

  • Carol
      United States of America
    July 19, 2014

    The hotel is in a great location. The room was clean and the bed was comfortable. The staff including the valet service and the little shop was outstanding. We felt comfortable and secure and would definitely recommend this hotel.

    Our room was next to the elevator. We could hear it running throughout the night and it was enough to disturb sleep.

    10

  • Hoda
      Sweden
    July 19, 2014

    The location

    That you Withdrew money for insurance from my account

    7.1

  • William
      United Kingdom
    July 19, 2014

    Nothing specific to mind.

    No wi-fi available on 1st day..however maybe outside control of hotel.

    9.6

  • Rita
      Canada
    July 17, 2014

    The staff was very friendly, especially the hostess in the restaurant. The location was fantastic, everything was in walking distance.

    Although, if you need your car... when you arrive they will tell you that the valet requires 10 minutes notice to retrieve your vehicle. They should say an hour. If you are on a schedule this is very important advice. The rooms definitely need more attention, there are pretty obvious areas that need cleaning, I suggest the staff sit in a room for a minute and look around, extremely dusty corners and vents, walls also need some attention, hopefully it was just my room.

    6.3

  • Rayan
      Canada
    July 15, 2014

    Mike at the concierge was very friendly and helpful.

    Pretty pricey for a best Western. I don't really care where it's located. I paid less at the Sheraton wall centre in Vancouver the weekend before.

    7.1

  • Jean-francois
      Canada
    July 13, 2014

    Nice and big room Windows that could open (a little) to feel and smell downtown!

    Staff not always focus on you and that let you wait a bit too long for unseekable reasons (none?).

    8.3

  • André
      Canada
    July 13, 2014

    Excellent service. Caring staff.

    Upon our arrival at the hotel, we asked on which floor was the swimming pool. We were told that there wasn't one. We weren't told until our departure that the hotel had a partnership with the YMCA.

    10

  • Shirley
      Canada
    July 8, 2014

    Love the comfort of the beds, the location.

    The people I travelled with had a room next to ours. I had recommended the hotel having stayed there before. My friend found a clump of hair on the sheets of her bed and mentioned it as we checked out. I was embarrassed.

    8.3

  • Pascale
      France
    July 6, 2014

    THE ROOM ARE LARGE AND CONFORTABLE GOOD AREA

    THE STAFF IS NOT VERY "FRIENDLY" AND NOT HELPFULL

    4.6

  • Fiona
      United Kingdom
    July 5, 2014

    Within easy walking distance of all of downtown Montreal. Very clean and staff were all excellent. Great (quiet) air conditioning. We didn't notice much traffic noise in our room, apart from the odd emergency vehicle and you'll hear these in every city.

    Nothing

    9.6

  • Maria
      Canada
    July 2, 2014

    Location, location, location!

    Lobby and small elevators...lobby looked a little dingy...

    7.9

  • Malcolm
      United Kingdom
    July 1, 2014

    Friendly staff, excellent Lebanese restaurant

    No muesli for breakfast

    10

  • Domingos
      Brazil
    June 25, 2014

    Location is great

    old hotel

    8.3

  • Ian
      Canada
    June 24, 2014

    Bed was comfortable and the hotel location is practical.

    I tried to take a nap around 4pm and there was tons of noise from the street and the hall (room doors). I would have had the same comfort at the Hòtel des Gouverneurs so I don't understand the extra 40$ it cost me. Oh yes also the parking is 25$ (way too much) and it's not a 24hrs rent. So...

    7.5

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