Falls Plaza Hotel

Friendly staff, rooms were fairly clean, view of the city of Niagara Falls was quite nice.

Our room had a very poor air conditioning unit which we needed ear plugs to get any sleep and it did not cool the room very well. I did mention this to the staff. They thanked me for the info. So that they could repair this defect. The bus shuttle does not pick up from the Falls after 11:00 P.M. We asked the shuttle driver how long the bus is in service and she said until 1:00 A.M. but she failed to mention that only the city circle was serviced until 1:00 A.M. not the Falls. We had to walk all the way back to the Falls Plaza at 12:00 A.M. from the Horseshoe Falls. I was not a happy camper but Dennis, the night manager at the Falls Plaza, accommodated us for a courteous late check out for our inconvenience. The staff is ideal.

nothing especial

it was more like INN rather than a hotel

the hotel is close enough to walk to everything that you could want to see.

room was clean,walls were not. Had to ask reception for towels and soap, you expect those when they give you keys to the room.

So reluxing and the atmosphere was good through out. The location and proximity to the city centre is perfect and wont mind a second stay there.

Yes the room was kind of stinky when we got in though ot looked clean, could be better with some kind of air fresheners.

Proximity to Clifton Hill; indoor pool; prompt response to requests/inquiries; shuttle service

linens were very worn - thin sheets and towels; phones did not work initially; prefer light colored bedspreads in hotels so I know they're clean;

very pleasent

We just stayed one night. Our room was really big with a nice bath tube. Hotel is located 12 minutes walking away from the falls. Breakfast is worth the 7$.

Long check in procedure.

we liked your friendlyness help with information on activity your shuttle bus service your meals

Good proximity to the falls for a budget hotel

Avoid the buffet breakfast, very poor for the price.

Hotel was clean and not far from the falls.The pool was open 24hrs although i never got a chance to use it.

The 12dollar parking charge. When waiting to get served at reception there must have been 3-4 calls, people asking about parking charges.I think it put people off.I would have stayed for 2nights or more but the hotel rate was to high friday - sunday

The quality of the rooms and the excellent buffett breakfast.

We were very disappoined at not being able to use the pool facilities, as children complety monopolised the pool no time given to senior people who also like to use the pool, but it was too dangerious with young children jumping from side of pool.