- not enough bandwidth on the wi-fi, it was inaccessible at peak hours, overwhelmed by the traffic once everyone came back to the units from the ski hill (facilities were fully occupied, we were there at New Years).
-cheapest toilet paper possible, it was noticed by everyone, and not appreciated. If you want to call yourself a 'luxury destination' then you have to take care of the little details.
-hot water tank is far too small. We had no hot water on our first night, and we could not fill the tub after that, after one person had a bath, the others had to wait for their showers.
-low definition tvs. Come-on, these are brand new units, and you cheap out on the tv's?
You would have had 'excellent' ratings for all categories, but for these very fixable issues.
-clean, large, beautiful location, no crowds, beds were great, fireplace was welcome, great views.