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209 Queen Street, L0S 1J0 Niagara on the Lake, Canada – Show map
Excellent location – rated 9.7/10! (score from 46 reviews)
Rated by guests after their stay at The Charles Hotel.
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76 properties in Niagara on the Lake
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45 verified reviews
They speak your language!
The Charles Hotel's staff speaks: French, English
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Golf Course (within 2 miles), Bicycle Rental
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Non-smoking Rooms, Heating, Air Conditioning
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform The Charles Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
Based on 46 reviews
Value for money
Show reviews from:
Free Wi-Fi is featured in all areas of this Niagara-on-the-Lake hotel. A pub is on site. Fort George is just a 10-minute walk away. A cable TV is featured in each guest room at Moffat Inn.
Score from 88 reviews Very good
Explorer House Bed & Breakfast is located in Niagara on the Lake. Free Wi-Fi access is available.
Score from 18 reviews Exceptional
Experience luxurious accommodations, gourmet on-site dining and unrivaled personalized service at this elegant hotel and spa, situated in beautiful Niagara-on-the-Lake and providing easy access to...
Score from 105 reviews Wonderful
Connected to Fallsview Casino Resort by a covered walkway, this hotel features 3 towers overlooking Niagara Falls. It provides local shuttles, a restaurant and accommodations with cable TV with HBO.
Score from 2160 reviews Very good
Friendly, courteous, and accommodating staff; outstanding French toast! Location is in a good spot on the main drag.
Bed was uncomfortable, thermostat had problems, bathroom was freezing
Food and staff were both excellent. Upgrade room was a nice touch.
Room was not cleaned for second night stay. No maid service - vacuum, made bed, refreshed bathroom.
The staff was fantastic and added to the warmth and charm of the Inn. The rooms were warm and cozy, not cold like a hotel. Breakfast was amazing. We had the hot breakfast one morning and the "continental' the next and they were nothing like you would see at a hotel. Top notch restaurant on site. Food there was to die for. We cannot wait to return on our next visit to Niagara on the Lake.
The staff were awesome. The room was comfortable and spotless. The dining experience was one of the best.
we had to use paid parking as 'Fabulicious' patrons took our parking spot. The thermostat seemed to be locked and we would have liked the bedroom temperature a bit lower than 80 degrees at one point.
Staying at the Osler house is much better than staying at a hotel. It's comfortable, historically interesting, situated on lovely grounds within walking distance of restaurants and the host is charming but not overbearing. And the breakfasts are fantastic and beautifully presented.
My only suggestion would be for the owners to use unscented fabric softener on the linens and towels and to provide unscented toiletries. Many people (including me) react negatively to strong perfumes, so this change would make our experience better without reducing the experience of others.
Location was super, the accommodations were nice and the staff very welcoming. They upgraded our room and it was lovely! It is an old, old building but that was definitely part of the charm. Some of the more modern amenities were not available, but the quaintness more than made up for it! For example, there are not coffee makers in the room, but they bring coffee, hot chocolate or tea to your room on a tray whenever you call! Again, loved it!
Can't think of a thing.
A delightful Inn
The staff was friendly and very helpful. We stayed here for our wedding anniversary and it was wonderfully cozy and quaint!
gorgeous views and amazing architecture. One of the best restaurants I've ever experienced.
Room was a little small - lacked a seating area so had to sit on bed for room service.
Their food was wonderful. But our room on the 3rd floor was too hot for sleeping. It was 55 degrees outside, and we had the air conditioning on all night, and it was still too hot. The furnace covers several rooms. And the hot air rises to the 3rd floor. The bathroom had slanted ceilings and we couldn't stand up straight in front of the bathroom mirror.
Room, wine tasting at 4.30 each day, location, breakfast, staff, decor,
Awesome staff, Close to all shops, lake & restaurants.
Size of the Room
Great ambiance. Excellent staff, ie sarah and young girl server in porch eating area. Shuttle to theater was very helpful.
Did not sleep as well as I would have liked. Don't know why.
Proximity to downtown. Staff were very friendly and helpful. Room was clean. The complimentary continental breakfast was different yet delicious
We were there as a getaway for our 25th anniversary. Being an inn,the quarters are very close in the dining room. Unfortunately we had a table for 4 next to us that felt the entire restaurant needed to know they were in the medical field. The inconsiderate nature of their demeanour left many of us other patrons unable to have a quiet conversation of own, thus ruining a $150 intimate dinner. As I told out waiter " it was the most delicious yet annoying dinner I have had!" Tj
Much of the staff were very helpful with information when needed!
The continental breakfast was delicious and the porches off the rooms were wonderfully relaxing!
The shower drain in room #5 was very slow
The atmosphere is vintage - the staff are friendly and very efficient- the food was out of this world !! We had planned to go to a local restaurant for dinner but after dining at the Charles Inn, we did not bother to go anywhere else to eat !!
Our room was abit drafty - this is an old house seo we weren't surprised .
Dinner and breakfast were amazing. Service was very good.
Bathroom toilet had low water pressure. Too few surfaces in the bathroom for toilet kits, pills, etc. Could use another comfortable chair in the bedroom.
WE stayed in the Safari Loft and it was outstanding - we felt like we had our own apartment and didn't want to leave it!! the bathtub was massive and even came with a wine glass holder! we will definitely go back soon! loved loved it!!
Staff at front desk were friendly and extremely helpful.
One waiter in the lounge was very loud and not particularly professional.
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