The check-in was very long and the staff businesslike and unfriendly. The main entrance was also hard to find and the directions to the different parts of the hotel were at best vague. The wifi was not available in the "far away cottages" and the room was dated. Carpeted rooms in today's allergy clad world is just cruel. The check-out is too early which makes it hard to really relax, wake-up late and enjoy the site if you're there for a single night. You can check out and still stay to enjoy the site, but you have to figure out where to change back into clothes from your bathing suit, for example. Also, the bathroom water system was complicated to start and we had to call front desk to have a plumber come and show us how to use it. On the plus side, he was there in less than 5 minutes, still it would be nice if a pamphlet of some sorts was available to indicate proper use. The AC was facing the bed directly. It was loud and too direct which made it uncomfortable to sleep. The restaurant was nice and faced the outdoors pool, however breakfast ending at 11 is kind of early for people who are there without kids and woke up from a night of partying, say they were at the hotel for a nearby wedding. The fee was hefty for a breakfast buffet which was on "last call" - what's left is what's available because it's a quarter to 11. Bacon was scarce and people walked in AFTER us. With kids ! So I can only imagine how they felt. The restaurant staff also made us feel like they just wanted to get rid of us ASAP. Last is the charges, the restaurant fees were correctly charged on my Visa the same day, but the hotel room was pre-approved for 100$ more than the real charge and it took over a week for the fee to be corrected on my bill. That was frustrating since I had to call the hotel twice and my visa customer service too.
The hotel was resort-like, which made it seem cozy and secluded. The rooms were spatious, the hide-a-bed was decent and the kitchen fully fonctional. The pool, hot tubs, meeting rooms and the whole "kids zone" blew our minds off. We found it to be very family-friendly and it had lots of activities for the kids. The salt indoor pool was another nice discovery and having an outside hot tub on top of the indoors one was an added bonus. The room also had a jetted bathtub we could have chosen to use, which was nice.