This is the first Holiday Inn where the staff was not 100% either committed or loving their job. Both upon check-in and check-out, while attempting to chit-chat with the employee behind the desk, I didn't get the usual cheery response or banter that I love from the Holiday Inn staff and it made me, quite frankly, sad.
What isn't there to love? Holiday Inn (and Express) is always a clean, safe, accommodating, relaxing, stress-free stay! There are always towels by the pool (for the Inns that have a pool), a sewing kit and toiletries in the bathroom (and they have now added a shoe buffing mitt and makeup removal wipe), fridge, microwave, coffee and tea in the room, and channel listing guide under the flat screen TV, and a sign in the bathroom stating that if you've forgotten a comb, razor, toothbrush or any simple thing that you need to travel, just call the front desk!
I also became a Express Rewards member (it's free) last year which means on check-in, I get the daily newspaper free of charge and a cookie (limited to certain Inns).