Delta Chelsea Hotel  

he location, the ambiance and the staff

The staff were incredibly rude and unhelpful

2nd cup coffee in the marketplace dining area was a welcome treat. Bed was comfy and the elevators came quickly

No way to adjust the heat in my room, & it was colder than comfortable for times when I wasn't in bed (19.0 C). Being offered a heater wasn't sufficient replacement.

We found the Delta Chelsea to be a very clean Hotel. The price was perfect for our purpose which we found @bookings.com., The staff were professional and responded quick. Check in and out was very quick.Perfect location minutes from Billy Bishop airport and around the corner from the Toronto General Hospital . My wife is in the process of a liver transplant and all my above comments lifted some pressure from the situation we are going through.I Will be staying there a few more times as required to attend tests at Toronto General Hospital

There is nothing that I could say was wrong with the Delta . The only thing I would like to point out is don't rely on the negative comments people write about the Delta. Go there and you will see , enjoy yourself.

Convenient. Friendly staff. Clean. Bar and two restaurants on site. Balconies.

The rooms need a little updating. Worn furniture. Plaster repairs. Balconies painted.

Very good location in terms of the fact that the Express Shuttle from the Airport stops right outside the door. Plenty of choices in terms of eating within the hotel, friendly and courteous service. Location also good for downtown shopping. I have stayed here previously and would stay here again.

Desk crew, concierge, and other staff very helpful the top restaurant was excellent

Smaller items , coffee etc overpriced $6 for 15 minutes on-line is disgraceful in 2011 almost $2 for a local phone call - what a rip-off

Many ammenities available to use, location was ideal for my purposes, I locked myself out of my room and they were prompt to help me out.

Did not get the robe as described in the package, furniture looked a bit tattered, black furniture was banged up. Did not have free internet in the room and the lobby was too busy to take my laptop to work at night.

Reasonable price, good location., Food served was of good quality

Lack of a second comfortable chair in a room for two guests No wii in room, only in lobby

We absolutely loved the bed as it was so comfortable and big. The room was very spacious and the air conditioning was good and adjustable which isnt always the case. The fact that there were separate pools and leisure facilities for kids and for adults is excellent as we could actually enjoy the pool and relax without worring about children running around. The hotel staff were all very friendly and could not do enough to help us at check-in and also at the concierge desk. Cleaners and pool staff were also very friendly Food at the restraunt was very tasty.

Price of internet was quite high and the breakfast was also quite expensive. TVs were very old although we were informed that all rooms are in the process of being updated and all lower floors now have ipod docks and flat screen tvs.

Very comfortable beds, great view,(and we were facing the construction but it didnt bother us) staff very well mannered and helpful, helped us arrange ticket/time slots for the go train, Mike the manager assisted us in our cards 4 our extended stay...this saved us probably an hour in line!! Concierge service was goodish....even though we were lead in the wrong direction we understand it was a mistake and ended up fun!! The hotel was clean and well equipped to handle the volume of guests, good layout and a great location.

When I went to go to bed I had discovered the sheets were smugged with make-up(not mine of course) and there was a hair bead in the sheet...so it was obvious the sheets had not been changed, I called 2 front desk to bring a set of sheets and I would change them. However after waiting for an hour I had 2 call down and ask again, the lady 2 the front desk said to be patient...they were very busy! I asked for the manager, she said I could not talk to any of them as they were busy and or on break. I then called the hotel back via my cell phone and got a manager right away, the sheets were brought in aprox 30 min after that and I was refunded 50%off that night stay. Litlle to much work for me just to get the sheets...pissed me off I just wanted 2 go 2 sleep @ 8pm 2 wake at 11pm to go out again...instead ...no sleep....time was up and it was 11pm already and we needed to leave.

Handy location in the city.