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547 King Street North, N2L 5Z7 Waterloo – Show map
|Deluxe Queen Room with Two Queen Beds|
|King Room - Disability Access|
|Deluxe King Room|
|Queen Room with Two Queen Beds|
|King Room with Spa Bath - Non-Smoking|
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11 properties in Waterloo
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90 verified reviews
We speak your language
Four Points by Sheraton Waterloo - Kitchener Hotel & Suites's staff speak: Spanish, English
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Fitness Center, Hot Tub, Indoor Pool
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
Free! Free private parking is available on site (reservation is not needed).
Room Service, Shuttle Service (free), 24-Hour Front Desk, Baggage Storage, ATM on site, Shared Lounge/TV Area, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 12 years stay free of charge when using existing beds.
All older children or adults are charged CAD 10 per person per night when using existing beds.
All older children or adults are charged CAD 10 per night for extra beds.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Four Points by Sheraton Waterloo - Kitchener Hotel & Suites accepts these cards and reserves the right to pre-authorize your card prior to arrival.
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The lobby bar/bar tender
Bed pool hot tub location and staff was very helpful
140 a night was a bit high for a two night stay. For not having a breakfast or anything else. You pay 140 just to sleep there you think they could at least have a continental breakfast. Or coupons for deals of surrounding businesses.
activity area pool and hot tub were great
The rooms were a good size. beds were good. Pillows were too fluffy
Long black hair in the tub & on the floor.
Friendly staff; excellent customer service; Pool was nice.
Welcoming staff. Cleanliness.
It is so conveniently located near to the Shopping Mall and clean and pleasant place to stay.
I feel breakfast should be included in the price of the room.
Room & beds were very comfortable.
Found the buffet breakfast pricy.
Hotel was located in a good area, close to the mall.
I booked through booking.com and was quoted $119.per night. When we got home, we checked our master card and we were charged $135.per night. Also the hot tub was not working (another review at the beginning of June said the same)
Cosy hotel, clean, new
Too limitted dinner choices
There was nothing that was above average for a hotel of this type. I have stayed in other Four points hotels in Europe, and this one does not do justice to either the FourPoints or Sheraton chain of hotels.
I reserved a specific room for 5 nights over the phone, and confirmed by email. The room was then sold fo a night in the middle of my requested period. Useless staff at the reception. This should never happen. I then went to booking.com to ensure that I had a room. I also got a better deal then I was given by the reception stass. What is the point of reception staff?
Jacuzzi not working
The staff was very friendly and helpful. The hotel is located right off King Street and across from Conestoga Mall, so very convenient. We asked for extra coffee supplies and newspaper and there was absolutely no issue in getting them.
The breakfast was absolute mayhem. There was no hot food when we came down and it only came out in dribs and drabs. Again, the staff was friendly, but it didn't seem they were very efficient. In defence of the staff, it was convocation week for the university, so I imagine they were quite busy.
The staff were really nice. Extremely helpful with everything I asked of them
new, modern and clean
our room was small and compact - would have liked a little more space also the closet was cramped - prefer a regular size closet
Check in was simple. Agent assisted in SPG membership (mine had expired) without being prompted.
The room and service at front desk was excellent
The brkf not the food the way the its set up i you dont pay for the full brkf you cant eat anything that is hot come one take that out of there you either get the brkf or not. We stayed at another hotel sunday nigth which was half the price and did not have to pay extra for brkf. A bit disapointed stayed at destination inn before and this did not happen to us. Now you change your name and dont include the brkf come on.
Jacuzzi in our room
New renovations look good.
Noisiest hotel. Too much sound from corridor to rooms. Doors need to be replaced and have seals ASAP!
The bathroom was clean and the shower was excellent. Lots of hot water and a good size towel to dry yourself with. Room was a good size for two adults and two children.
Only had one chair. the other three had to make comfort on the bed. My wife found the bottom sheet to rough to sleep on.
Bedding was cozy
Good continental breakfast and nice beds.
The bathroom had very nice lighting
We stayed over Saturday night Jan 18 - we all went in the hot tub as that is what we were looking forward to - and we have all come down with a rash. I am totally disappointed with this!
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