1. Paid the additional expense when booking to get a room with a view of the Falls. Found out on check in that - due to the kitty corner positioning of the hotel building in relation to the falls - our "Falls view" was only of the Cdn side (Horseshoe Falls). Then came the up sell: for an additional $40 per night, we could get a room on the side of the building that gave us a view of both the U.S. and Canadian side.
2. Five elevators for a 42 story building and no common sense behind the programming software that runs the elevators. Infuriatingly long waits for elevators that continually bypass your floor heading in the direction you need to go but don't bother to stop to pick you up.
1. Facilities were excellent. Room was clean and well equipped. Pool and gym facilities in excellent shape.
2. Outstanding breakfast with a wide variety of choices: fully loaded omelettes, eggs any style, sausage, ham, bacon, hash browns, French toast, pancakes, fruit, yogurt, muffins, juice, coffee.