Embassy West Hotel

We chose this hotel based on the price and location.

There was a lot of remodelling at this hotel and we would not return until this is all over. The price should have been less because of this.

It is close to the hospital where my husband needs to go . and accessiblility to 417hwy

We were given a room on the first floor to start with and there was something wrong with the heating ,..it was way to hot..it came from the bathroom.There was no staff to help with our multiple bags and we could no use a the dolly because of the stairs when we changed room. The next room was better but no soap in the bathroom the chair on caster was to low ,was very incomfortable and it rolled everywhere when we sat on it and difficult to get out of when because of the height. . . There was no other king size bed so we endded up with 2 queen size, and had to sleep separate because it was to uncomfortable when we tried to sleep together. No forks to eat with. When are you going to be finish your repairs.

The suite was very comfortable and clean.staff were very pleasant and courteous.restaurant had good menu

Room was updated. Fast service in restaurant/bar.

The hotel is under construction - noisy in the morning (8am) and hallways are bare.The conference room floor also needs updating (carpets, stairwell, etc.)

I like the best of place seems very quiet room. Hope soon or later perhaps I will go back agian. Thanks.

It had a nice lobby.

I was not notified ahead of time that there was current construction happening on the hotel. It was frustrating being woken up at 6:30 am due to power tools. If I would of known this, I would have chosen a different hotel, or at least payed half the price of what I payed.

I travel alot for business, this hotel was not satisfying on any point! No room service, in renovation starting at 8!Not accomodating at all (wanted to pay cash, the clerk didn't like). Even the new sink isn't accomodable...no place to put anything there!I wish I could have my money back, is that possible?

The front desk staff were so friendly and helpful

They were doing renovations, so the noise that's about it.

The staff was helpful.

Because my wife was flying out early in the morning we only needed a room from about 6 pm to 4:30 am. We therefore took the cheapest room, not knowing that those rooms were being renovated. Room 160 had mattresses that must be from the 1950's.... very poor originally, they sagged six or seven inches in places, before any weight was added to them.

Check in was very fast, everything was all set up for me when I got there.

The restaurant

I have to say, that beyond the lobby, the rest of the hotel was terrible. The price of $99 was ridiculous, putting people in the midst of renovations is not safe and was very noisy. We were all very, very disappointed. We could not understand why some of us paid $99 and some $89.

Chambre rénovée avec bon goût. Télé, frigo, micro-onde, café et thé. Très propre. Personnel du restaurant, excellente approche client. Petit déjeuner très bien avec un prix raisonnable.

Rénovation pas terminée dans les couloirs des chambres. Coupe froid ou plutôt l'isolation autour de la porte pas installé. Cela n'a pas empéché d'avoir une bonne nuit de sommeil.