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5951 Clark Avenue, L2G 3W3 Niagara Falls, Canada – Show map
|Room Selected at Check-In|
|Suite with Spa Bath|
|Queen Room with Two Queen Beds|
|Queen Room with Two Queen Beds with Spa Bath|
|King Room with Spa Bath|
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717 verified reviews
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Empress Inn and Suites by the Falls's staff speaks: English
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WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Baggage Storage, Laundry, Ironing Service, Fax/Photocopying
Non-smoking Rooms, Family Rooms, Soundproof Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
3:00 PM - 9:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
Any additional older children or adults are charged CAD 10 per person per night when using existing beds.
One older child or adult is charged CAD 10 per night in an extra bed.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Ideal Alternatives for You
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A security deposit of CAD 20 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 719 reviews
Value for money
Show reviews from:
Just a 20-minute walk to the Canadian Horseshoe Falls, this Ontario hotel provides a shuttle service to the Falls and area attractions. It features 2 pools and a restaurant.
Score from 675 reviews Good
Less than one block from the attractions and restaurants of Clifton Hill, this hotel in Niagara Falls, Ontario features comfortable guest rooms and relaxing amenities near the stunning Falls.
Score from 1112 reviews Very good
This non-smoking inn is in the main tourist district of Niagara Falls and is within a 10-minute walk of Horseshoe Falls. It features a seasonal outdoor pool and free Wi-Fi in every room.
Score from 445 reviews Good
Just a 10 minute drive from Horseshoe Falls, this Niagara Falls, Ontario hotel offers free Wi-Fi in every room. It features an indoor heated pool, a seasonal outdoor pool and hot tub.
Score from 1022 reviews Review score
Not much Small fridge with freezer in the room which was a good thing to enable us to make our own ice in the cups we had to request.
No heat when we arrived and office staff unaware how to get the heat working. Eventually got it going by trial and error. No fan, heat, or plug in the bathroom Poorly installed shower with scalding water when toilet flushed. Had to ask for extra pillows No cups in the room and we were expected to pay for ice!! -- Both are basic elsewhere. Cups were very thin and cheap/cracked easily. Another guest complained of cockroaches in the room!! I wouldn't like another stay here!!!
the host are really welcoming and nice. the place is perfectly located, a few minutes by foot from the falls and many restaurants. rooms are comfy and nice. a very good deal considering the price.
can t say really
Inexpensive room. Close to everything. Good value for the money. I would stay there again. Most attractions are within reasonable walking distance.
The pillows were flat. Shampoo packets were hard to open. No elevator...there are no ground level rooms.
mattress was exceptionally comfortable; bathroom exceptionally clean
could use better vaccuuming especially behind bedside table no phone; found a bug crawling on the night stand; killed it could not find anymore; looked like a cockroach
- My new room. Everything else was really bad and I am pretty resonable. Do not stay here.
- First arrived in room, turned on lights and seen two bugs crawling on bathroom floor.I Used paper towel and got rid of them. Then not even another ten minutes later. Another bug crawling on wall in the room. Seen two more one behind night stand and one on the bed. Grabbed my things and went downstairs to lobby. The young teenage girl working the front desk went to get her mom? Hen I told them about the bugs and didnt want to leave just try a different room. She then accused me of bringing them to the hotel! Telling me I brought them from the best western where I stayed the night before. A much cleanier and more reputable hotel. Told me people bring them to her hotel all the time!? After twenty minutes finally moved me to another room. There was not bugs there. They are rude and dont know customer service. I know this is a cheap option but come on. Denial about the bug problems here. No refunds either! Beware!
The location of hotel is great. Free parking is also attractive.
The facilities of bathroom should be improved.
Everything. Under construction
Excellent location between the liquor store and Fallsview Casino.
No blankets, no towels, but staff got us them right away. It appears Grandma is the boss there and has to do the thinking for the rest of the family. I yea the phone was missing,
Very good location and clean.
The noise of the ventilation in the bathroom.
Parking is free and the room is big! It's worth it! Outside the hotel, there are a lot of souvenir stores and restaurants. My friend and I were happy to have chosen the place because we enjoyed our walk to the falls.
Charged twice. Asked for a holding fee even after paying them two times upfront. Broken heat, smelt like dog and employees were rude and not understanding. Just interested in ripping you off and taking your money
Bugs in the bathroom
It was cheap, clean and quiet. At least whilst we were there. The location was perfect. Could walk everywhere, bus stop a short walk away.
The chain lock on the door was broken
This is a great price if you are looking for a place to lay your head. The beds are semi-firm.
will need to bring your own shampoo and conditioner as the establishment offers only shampoo and it is 2 small packets. The beds are semi-firm.
new carpet, new mattress, new comforter, new bathroom, nice clean smell upon entering
lots of ants in the bathroom around the toilet and shower and while flushing the toilet it would almost overflow
I stated that we'd have a person in wheelchair when I booked the hotel and no one from the hotel or booking.com told me or ailed back at me that the hotel did not have an elevator. I think this is a must to know and facilities must tell the person. We were left with no choice but to bring the physical disabled person by carrying her to the 3d floor. We were so frustrated but could not walk away and find another hotel in the last min. This is the fault of both the facility and the booking.com website.
I liked the location and the price was Ok (~$52 per room parking included)... No issues with the front desk or anything like that... However...
First thing to mention: Be aware of cockroaches!!!!! The room seemed clean but outdated. However, at night ( after staying in the room in the bad for about 40 minutes, I went to the restroom ( multiple small cockroaches there) and the bigest shocker was when I got back to the room, there was a big cockroach running on the pillow. I turned on the lights and noticed a lot of small once on the walls, table, etc. Long story short, we grabbed our bag and went downstairs where our car was parked. Slept in the car.
With parking Near by the falls Good price
Too dirty Tv remote not working Power outage for about 2hours Faucet leaking
It was affordable and location was close to everything.
Internet was slowish.
Bed Localisation Price Friendly owner Micro wave in the room
I couldnt catch very well the wifi in my room because my room was not in the main area
Hairdryer was good, but had to request and pick up from reception
Partying teenagers smoking marijuana outside most rooms!!
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