1. The staff was very rude (the gentleman working late night was nice)
2. There was no toilet in the room
3. There was no A/C (left the light on over night to run the ceiling fan)
4. Overpriced - CAD$262 Cash / CAD$289 Credit/night
5. The room was very dirty
Upon arrival, the clerk asked for our IDs and explained it would cost an additional $27 if we wanted to pay with a Credit Card. We decided to go to a nearby ATM to withdraw and pay with cash. We were told if we weren't back in 5 minutes, they would run the cost of the room on the card that we put into booking.com while making the reservation and it would be counted as a "no-show" - essentially saying they would charge the room and re-list it as available! He refused to return our IDs until he was paid. Unfortunately I couldn't cancel at this point as I don't know the laws and I assume that since he had my ID, he has a some right to charge the card already on-file as I did "show up" and willingly gave him my ID (that's part of the check-in process, right?).
I went to take cash from the ATM and upon return, paid the CAD$262 charge along with a CAD$5 key deposit. Once we received the key, we went to the room and found that you can hardly enter because the bed and night stand are almost up against the door.
A short while later, I walked downstairs to ask for soap, as there was none in the room - I found that another person came to check into the hotel after also reserving on booking.com. The clerk told him he needed an ID - The gentleman asked to see the room first and the clerk refused saying he needed the ID before he could allow him to see anything.
It appears that this place takes your ID as soon as you walk through the door and uses it as a way to "strong-arm" you.
Needless to say, this is one place I will never stay again!
The only good thing about this hotel is the location. It's next
to a Metro station, several bars and a couple 24 hour gas stations.
You can come and go as you please but you are being monitored very
closely by the staff and they have to open the door for you when you
leave and return.