눉We were dismayed to arrive tired after extensive travel, only to be advised that the hotel was "oversold" and that they didn't have a room for us! I always thought a "confirmed reservation" was just that, but apparently not. They handled the situation fairly well, doing our laundry and putting us up at another hotel for the night (the Fairmont), however that is a significantly less expensive hotel, "like for like" would have been a lot better. Of course, giving us the room we had reserved would have been better still! Having to shift hotels mid-stay was a massive inconvenience, and totally messed up the one free day we had in Vancouver. Be careful if you book this hotel, as a confirmed reservation is apparently no guarantee that you'll get a room when you get there!
눇Amazing location, nice rooms of a good size