No floor mats in the room for our wet winter boots (we almost bought one!) so we placed newspapers under our boots to protect the nice hardwood floors. We didn't need our rooms cleaned the first morning but no soaps or shampoos were given the second morning, neither towels replaced. A little noisy too the first night ,with pretty loud music but couldn't tell where it was coming from.. No big deal though since it's not a hotel we were staying in so didn't expect it to be too quiet.
Fantastic location; close to the Berri UQAM metro station , friendly staff and especially Sollene who checked us in and served breakfast, and helped us safe keep our luggage on the morning we checked out. She's sweet & pleasant and I'm sure, runs the B& B well. We also like the computer on the third floor which came in handy. Overall great place to stay while visiting Montreal.